Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So Worth It!
Ive never used pet insurance before so I had to do a lot of research to figure out which one I wanted to use. I settled on PetsBest with high hopes for my fur babies being taken care of. I bought them a few months worth of their flea, tick and heartworm prevention but couldn't figure out how to submit a claim for an online medication order. I contacted PetsBest using their online chat system, and they were beyond friendly and helpful. I had so many questions about the process but they helped me through everything and I made my claim successfully. Received the payment within the promised time frame, too! They're already very stellar and I am excited they will be taking care of us and our babies! Thank you, Pets Best!
Always helpful
This is the 2nd time filing a claim for this naughty boy and MetLife is always very helpful and punctual about getting your claim taken care of. So happy to have them
Insurer: MetLife
By: Summer
Super Easy Claims Process
Since purchasing the insurance for my dog with Lemonade, this was the first time I was submitting a claim. I was surprised by how easy the process is. I highly recommend this product.
Insurer: Lemonade
By: Shobha
Thank you lemonade team !!
Thank you lemonade team to help me get through the process I have to do by explain each step, easy to understand and and easy to use through their app.
Insurer: Lemonade
By: Nuttha
Amazing.
When my dog Trigger, who is a year and a half did not eat his breakfast I got concerned but thought maybe he wasn't hungry yet. Then the vomiting started in the afternoon and he wouldn't drink water. I called my vet and they took him right in. They believed he had a foreign body and took x-rays where something was seen in the stomach but could not be made out. They gave us meds for him and had us bring him back in the morning. He had gotten much worse over night and they did a barium study to see if he had movement in his stomach and g.i tract. At noon the vet called and said the barium was not moving at all and emergency exploratory surgery was needed so I went in signed the papers and he went under. After the surgery we found out from the vet there was no foreign body, it was food rotting inside him because his stomach and digestive system went into Ileus (it was paralyzed). They don't know why or how but this meant he would have to stay at the vet for a week however, we would take him home at night. During the day he needed an I.V for fluids, stimach meds, and antibiotics. He would not take anything by mouth and was not using the washroom. I am happy to say, he is not fully recovered but he is back home after what was a traumatic nightmare of a week for not only our pup but us as well. It was made so much less stressful by not having to worry for a second, if we would be able to afford all of this. The bills were in the thousands and every single time Trupanion worked with our vet and all I had to do was pay my portion which was usually pennies in comparison. After my deductible was paid they did everything else. We could focus on our pup not worrying about finances, or if we could afford his treatment, for that I will forever be greatful. Everyday there was new bill but I only paid my deductible once, the same illness the deductible is paid once and that illness will never be charged a deductible again. If I had questions customer support was on call 24/7 and I never had to try fighting with an automated recording. Thank you so much for everyone at Albany and Trupanion. They made it so easy to focus our attention where it needed to be and not adding tons of paperwork and bills on top. No confusing jargon just super simple and I have all receipts and claims accessible in my account at any time.
Excellent
Have had Nationwide pet insurance for nearly 10 years and they have always settled my claims promptly and if I had a query were always most helpful. I always recommend Nationwide to people.
So Glad I Chose Trupanion
For my prior pet, I had a different pet insurance carrier and they were OK, but payouts were small, slow and cumbersome to file. I asked the vet tech caring for my dog what insurance she recommended; she was very enthusiastic about Trupanion.That pet died some years ago, and when I got a new dog, I signed up for Trupanion. At the time, I thought they were a bit expensive and last year, I even considered dropping their insurance, as the premium increases a little yearly. Thank goodness I didn't! I took my dog to the vet earlier this year for tummy issues and it turned out it was Irritable Bowel Disease. He had to be referred to an internist, and testing was prolonged and very expensive. I would have had to go into debt to pay for it all, but Trupanion didn't just step up to the plate, they made the claims process so easy, and they reimbursed directly to my checking account, usually within just a few days of each claim. The contrast with my prior pet insurance was pretty dramatic. After this experience, I'm a Trupanion customer for life!
An Excellent Service Provider
On-line submission of claims were fast and easy. Reviews of claim were quickly done and reimbursement were deposit directly into my bank account. Very little effort are required to get the legitimate refunds. A exceptional user friendly insurance provider service . Thank you Pet+Us.
A Savior for My Injured Dog!
I want to express my deep appreciation for Healthy Paws, who came to my rescue when my dog was hit by a car. Healthy Paws was absolutely exceptional. Their compassionate customer service team provided invaluable support during a very distressing time. They processed my claim quickly, ensuring immediate medical care for my dog. Healthy Paws covered most of the medical bills through their "direct pay" service. This meant I was not paying all of it out of pocket and they paid the hospital directly. I highly recommend Healthy Paws to any pet owner. Their care, support, and financial assistance was outstanding and made all the difference in my dog's time of need. Thank you, Healthy Paws, for being a true savior for my beloved dog. Your dedication to pet well-being is remarkable, and we are forever grateful!
Insurer: Healthy Paws
By: Norma