Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Unfortunately I trusted Costco when I…
Unfortunately I trusted Costco when I signed up for this health insurance for my dog. Each time I send a claim, it comes back denied. When I call them they never know why is denied. They want notes from the Vet which is on the invoice and discharge paperwork. They still insist that they need more paperwork. They also charged us more for deductible because I went on my own to look for the a policy from them online and it was half deductible than the one they offered when I got it through Costco. Very awful customer service, everything is denied. They barely answer emails. I cannot believe this company hasn't gone out of business yet.
Insurer: Figo
By: Mercedes Schlaffer
Pet Insurance at its best--Metlife
MetLife has been amazing for taking care of my dog Holly. They truly care about pets and make the entire process of submitting claims so easy. Every time I file a claim, they follow up and keep me informed about the status, which gives me real peace of mind. The best part is how quickly the reimbursement is deposited directly into my bank account. MetLife really makes pet insurance simple and stress-free. They are the best!
Insurer: MetLife
By: Ruthann Monterosa
ER Visit
After several visits to the emergency vet, I can say MetLife insurance processed all my claims with no problems at all. It's good to know that during the stressful times with my pet, I can count on MetLife Pet Insurance!
Insurer: MetLife
By: LaDonne
great customer service and fast…
great customer service and fast processing of claims
Insurer: MetLife
By: customer
Great pet insurance
Excellent service easy to use the website to get the claims in. Never had any issues in the past 2 years. Would highly recommend.
Insurer: MetLife
By: Greg Scibek
I recently had an excellent experience…
I recently had an excellent experience with MetLife pet insurance, and I can’t recommend them enough. Here are a few key points that highlight why I’m so pleased with their service: - **Fast Claim Processing**: One of the standout features of MetLife is how quickly they process claims. I submitted a claim for my pet's recent vet visit, and it was approved and paid out in a matter of days. This level of efficiency really alleviated a lot of stress during a challenging time. - **User-Friendly Experience**: The online portal is intuitive and easy to navigate. Filing a claim was straightforward, and I appreciated the clear instructions provided. It made the whole process seamless from start to finish. - **Comprehensive Coverage**: MetLife offers a range of coverage options that cater to various needs. Whether it’s routine care or unexpected emergencies, I felt confident knowing my pet was protected. - **Responsive Customer Service**: Anytime I had questions, the customer service team was quick to respond and very helpful. They took the time to explain my policy details and addressed any concerns I had. - **No Hidden Fees**: Transparency is key when it comes to insurance, and MetLife delivered. There were no surprises or hidden fees in my policy, which made me feel secure in my choice. Overall, my experience with MetLife pet insurance has been nothing short of excellent. Their prompt claims payment and supportive customer service have made all the difference for my furry family member. If you’re considering pet insurance, I highly recommend giving MetLife a try!
Insurer: MetLife
By: Dr. Rj Massercustomer
Nadine was friendly and professional
Nadine was friendly and professional, answering all our questions and concerns comprehensively. Very happy with setting up coverage with Fetch....changing from another provider from whom we've received nothing but increases in policy prices!
Insurer: Fetch Canada
By: cb
Best Insurance for your furballs
My experience with PetsBest has been nothing short of amazing. Their customer service is responsive and caring, and their claims platform is incredibly easy to use. Every inquiry I’ve had was met with a quick and helpful response. If you're considering pet insurance for your furballs, I can't recommend PetsBest enough!
Insurer: Pets Best
By: Al Mujtaba
Good customer service
Good customer service
Insurer: Spot
By: Jennifer Valerio