Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Trupanion
Trupanion is terrific pet insurance. My dog Sandy was recently diagnosed with Megaesophagus and Trupanion has been excellent with covering a good portion of my costs for xrays ,medications etc. Every time I ha ve contacted a Trupanion rep by phone they have been so supportive and so helpful I am very thankful that I have a super great insurance provider like Trupanion. I would highly recommend Trupanion as excellent coverage, support and coverage!
Ease of filing
The process is so simple and straightforward it is a pleasure to do. The processing time is quick and you get emails telling you the status os your claim. If you do have questions and call, staff is always a pleasure to work with.
Great Insurance
Had a late night emergency with a follow up appointment the next day with our vet. Easy to file the claim. They notified me that they needed further information from both places due to the invoices not having enough information on the diagnosis. It took about 6 weeks to get my payment from them which I feel is not unreasonable. Highly recommend if you have a high energy working line breed. The cost of this one claimed covered the cost of his and his sisters yearly premium for this year.
A Lifesaver for Our Beloved Riggins: Healthy Paws Pet Insurance Review
We are incredibly grateful to have Healthy Paws pet insurance for our beloved canine companion, Riggins. When Riggins ate another random object we were faced with the daunting prospect of life-saving surgery. The recommended procedure was not only emotionally challenging but came with a substantial financial burden that we weren't prepared for. The cost was overwhelming, and without Healthy Paws, we would have been forced to make a heartbreaking decision. Having Healthy Paws pet insurance, however, changed the game entirely. This remarkable insurance provider covered a significant portion of the surgical expenses, alleviating the financial stress and allowing us to give Riggins the best chance at a healthy, happy life. The peace of mind that came with knowing we could proceed with the surgery without the worry of crippling costs was invaluable. The claim process was straightforward and efficient, and Healthy Paws processed our claims promptly, making an already challenging time a little less stressful. We were reimbursed quickly, which was a significant relief, as we could then focus on Riggins' recovery rather than financial concerns. Healthy Paws' coverage isn't just about the financial aspect; it's about the sense of security and the ability to provide the best care for our furry family members. Their commitment to animal health and well-being is evident through their policies, and we genuinely appreciate that they prioritize our pets' welfare. In retrospect, we can confidently say that Healthy Paws is the best pet care product we have ever purchased. It's not just an insurance policy; it's a lifeline for pet owners who would do anything to ensure their animals receive the best possible care. Thanks to Healthy Paws, Riggins is now a happy and healthy dog, and we are eternally grateful. If you're a pet owner, we highly recommend Healthy Paws pet insurance. It's an investment in your pet's future and well-being, and it allows you to make life-saving decisions without the crippling fear of financial constraints. For us, Healthy Paws is more than insurance; it's a promise of continued love, care, and protection for our furry family members.
Insurer: Healthy Paws
By: Amanda
Excellent response
Our pet just had surgery on his knee and, not only did HealthyPaws come through for us with the dollars, but they followed up to ensure he was doing ok. This is not the first claim with them and they have been supportive and responsive all the way. Thank you
Insurer: Healthy Paws
By: Jeanine
Ms.
I canceled my pet insurance today and I decided to open a bank account for my dog. I don't have to beg for my money each time I submit a claim. They always come up with hidden policy to refuse assist you you when you need help.
Insurer: Fetch
By: Nasrin
Latest 1 comments
ditto
MetLife Pet insurance has improved
File your claims properly you should have no problem . Yes we had our headaches at first but customer support listened and I have to say it is like night day now. i am very impressed . Keep up the good work
Insurer: MetLife
By: Shari
Embrace is the best
We just had to put down our amazing cockapoo - Lucy - after 10 years. She had a bunch of medical problems over the course of her life - including needing to undergo 5 major surgeries. She was admitted several times in the weeks before she was put down. Over the course of her life we relied on Embrace MANY times. Every interaction we had with them was excellent! We often needed to use up her entire $ 10,000 policy limits. We NEVER got any push back from Embrace. They reimbursed us quickly and without any jumping through hoops. There is no question we will use them again when we get another dog. They are TOP NOTCH!!!
Pleased
I filed a claim because my fur baby was experiencing trouble urinating. My vet provided the best care which was costly. Lemonade processed the claim quickly so I could get reimbursed within a few days.
Ms.
Met Life is the best pet insurance I have ever had. They communicate with you letting you know the status of your claim. Very good customer service and easy to process claims. So happy I found Met Life Pet Insurance.