Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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PetsBest is horrible all around!!
PetsBest makes false statements on their website just to get clients. They are not the fastest company at processing claims, as I have over 8 years with another pet insurance company proving PetsBest month+ long waits at processing claim is NOT the fastest! Their employees are unqualified for the proven fact they tried denying my claim that the pets name and and service dates where not listed on the invoice.....WHICH THEY CLEARLY WERE!! Their staff members can be rude and will hangup on you and when you try to get the name of the rude employee that likes to hangup the phone, you are refused that information and refused to be connected to that person. PetsBest does not have adequate trying for their employees, making the statement on their website about having well trained staff another false statement. They also do not post real representation of customer ratings, making them deceive clients to get more business. I would NEVER recommend such a deceitful, lying and corrupt company to anyone!! Do your research and def. do not choose PetsBest!!!
Insurer: Pets Best
By: Mike
Happy with Lemonade
I have had Lemonade since they moved into the Colorado market and so far they have been great. I haven't have many claims but all of them have been covered and done quickly.
Great Pet Insurance!
I've had Healthy Paws for 6 years now for my German Shepherd. Unfortunately she was born with Addisons which requires expensive monthly visits to the vet. She's also had many costly health issues over the years. Healthy Paws has always made it easy and fast to file claims and get reimbursed. I don't know what we would have done without their help!
Insurer: Healthy Paws
By: Javier
Fabulous Company
This company has been absolutely fabulous to deal with since I first signed up with them. My Australian Kelpie, Santolina Nell, a rescue, shortly after we got her, developed a cancerous kidney and had to have it removed. They took care of the claim in record time, and each time the sweet old girl has had an issue, there settlement time, payout, has been as good as it can get. I cannot recommend them enough. Not only have the settle the claims each and every time, but their coverage is truly the only reason she has been able to live this long. Without this insurance, I would not have been able to "keep" her this long. I am so very grateful to have found them and chosen this company to give my dog the best care possible.
Great service and they cover flea/worm meds!!
Phone explanations have been very clear. Currently, they show both actual denials and included in deductible as "denied". They are working to change that, which will likely reduce need to call.
Insurer: MetLife
By: Cathleen
Excellent
The speed in handling my submission was speedy and accurate. Having selected PetPlusUs was a brilliant decision. Having an insurance during difficult times with my dog was very helpful and valuable.
Peace of Mind
When an unexpected emergency came up with my cat, I immediately rushed her for emergency care. I have had pet insurance for awhile now but this was my first claim, so I was a bit nervous not knowing what to expect. The claim form was easy to complete and the entire process was completed in a timely manner. ASPCA kept me informed along the way and now I have peace of mind for any unexpected pet emergency.
Reimbursement
Fast and easy to submit a claim online. Customer service was very polite and helpful.
Insurer: MetLife
By: Jennifer
Healthy Paws is Worth Every Penny!
I have had Healthy Paws for about 8 years. I have always been happy with how quickly they process claims and reimburse you for the expenses you've incurred. Last week our dachshund developed severe IVDD and had to have emergency back surgery to remove a ruptured disc. His surgery costs us $16,151.12! We were shocked by how expensive his surgery was going to cost us. We submitted our bills to Healthy Paws the day he was released from the hospital. Within 4 days we had our reimbursement - $12,442.09! We were so relieved his policy covered close to 80% of what we spent. I have always recommended Healthy Paws to people who ask me if I have insurance, but now I am singing their praises from the rooftops!
Insurer: Healthy Paws
By: Olga
Happy pets
I would recommend Pets plus us to anyone, I've had nothing but amazing service from the staff.