Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Jeremy was very knowledgeable
Jeremy was very knowledgeable , friendly, and explained my coverage very well
Insurer: Nationwide
By: Jean
Great experience in restarting dog insurance
Great experience with Amanda today in restarting my dogs insurance! She was friendly, professional, patient and answered all my questions to my satisfaction. It solidified that I made the right decision for my dogs health insurance! I loved the seamless way that Princess transferred me directly to the correct dept to handle my concern exhibiting great teamwork!
Insurer: Fetch
By: Denise
Using MetLife is easy
Using MetLife is easy! The people are always pleasant and helpful. I love knowing that I’ll always get something back with the,.
Insurer: MetLife
By: customer
Clear communication
I had many questions about the policy. I was very thorough going through it. Joshua made it easy to understand, was very helpful and quick to get back to me. Excellent customer service.
Insurer: Fetch Canada
By: Tacia
Joshua Sabado was so helpful in…
Joshua Sabado was so helpful in answering all my questions about Fetch. I signed up on the spot! If he is any indication of great customer service then I've come to the right place.
Insurer: Fetch
By: Lynette Lebduska
Brandy was very patient and related to…
Brandy was very patient and related to me as a pet owner.
Insurer: Prudent Pet
By: James Fox
Terrible customer service...
Terrible customer service...
Insurer: Sonnet
By: Kevin Lee
Has great communication
Has great communication, explained and helped out my situation thoroughly. My cat is still alive to this day because of them!
Insurer: Healthy Paws
By: Blanca Sanchez
My experience is always Great!
My experience is always Great!! Always smooth communication and quick responses.
Insurer: MetLife
By: Carla
The pet insurance company you want.
Clarity on what is covered at sign up that they have fully honored, never a question on a claim, in my three years with them. The app is incredibly easy to use and filing a claim is easier than taking a selfie. Payment is deposited in my account within a week. This is the pet insurance you want...full stop.
Insurer: MetLife
By: Andy