Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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We love Healthy Paws Pet Insurance!
I can't say enough good things about Healthy Paws Pet Insurance. I have been insuring my cat Skylar since 2017. They have great customer service personnel who really care about animals. They process claims in a timely manner. Recently my cat had to be in the hospital for 5 days with a medical condition. I submitted my claim on a Saturday, they processed it on Monday and I had my reimbursement through direct deposit on Tuesday. Having them in my corner helped the stress of the whole situation. They are truly the best.
Insurer: Healthy Paws
By: Carrie
Always helpful
I have subscribed to Trupanion since Chloe was a puppy. They have always been helpful and usually quickly responsive. So first a big thank you. This time the response to my claim was unusually long. Not my typical experience. I’m sure just a one of. I recommend Trupanion to all my dog friends. Thank you !!
No claims yet
I have not needed to make a claim, but I’m quite pleased with the program and customer support in setting up the service.
Really appreciate the insurance
I have had three cats, one at a time, in my lifetime. All have been rescued animals. With the third cat, I decided to get pet insurance. Although the rescue organization said they had given her an exam before releasing her to me, I discovered she had inflamed gums. She needed to have her teeth cleaned, xrayed, and two teeth removed. With the bloodwork and the procedure, the vet bill was well over $1,000. I was so grateful I had elected to get the insurance. MetLife was very prompt in processing my claims, which helped my budget tremendously.
Met life pet insurance
Met life has held true to their word and has paid all appropriate claims. I got this when Mia was 8 weeks old. They have paid for all shots and her recent spaying. I totally recommend them. Very easy to submit claims online and quick response time.
Pet insurances
Highly recommend Healthy Paws Ins. Submitting a claim is easy. Received reimbursement for claim within 5 days. Recommend direct deposit as you can receive the reimbursement earlier than 5 days. No hassle at all from them. They even check on the health of your pets.
Insurer: Healthy Paws
By: Julie
Awesome Insurance
I have never had a problem with any claims processing timely. The claim submissions Is a breeze. I have resubmitted a claim in error. When I called, CSR indicated that I don’t have to worry anytime I send a duplicate claim. They will be aware & not process it again. This insurance is easier than my own insurance & I have a couple of fur babies with some health issues.
Insurer: MetLife
By: Maureen
Healthy Paws Insurance is the best
My cat recently went through some health issues that required him to stay multiple days in the ER. He needed many tests done to determine what was wrong as well as around the clock care that required an IV and catheter. Needless to say, the treatment was very expensive. Healthy Paws was incredible. They have an easy system of submitting a claim, and reimbursed us so quickly and efficiently. They always show great kindness and check in on Ollie. The most important thing to know about Healthy Paws is that they pay out for the claims you submit with no hassle. Having a sick pet is one of the worst things a person can go through. Knowing that you have an awesome pet insurance like Healthy Paws gives you the peace of mind that while you worry about your pet's health, you don't have to stress about money if they get sick. I tell all my friends and family to get Healthy Paws insurance for their pets. It is worth every penny.
Insurer: Healthy Paws
By: Camille
This Is The Insurance You Want!
You would be a fool to sign up for any other pet insurance outside of Healthy Paws. I wish human insurance treated people the way this pet insurance does. Not only to the cover more than you expect, their customer service is beyond friendly and understanding. My cat went for cataract surgery, out of the $5,100 it would have cost me, Healthy Paws made it so I only paid $1,100. The refund was so fast and they followed up afterwards to check and see how he was recovering. They even offered to see if I could have qualified for them to pay it up front so it wouldn't have come out of my pocket. Even his pre-op appointment, I was calculating that I would have had maybe $200 come back to me out of the $1,095; they sent me $677 back. I was blown away. Without a doubt, Healthy Paws has saved and greatly improved the quality of life of my little baby. I couldn't be happier or more impressed with how wonderful they really are. 100/10 recommend. There truly is no competition.