Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Peter rabbit
Very good experience they were very helpful very happy we went with them
Insurer: Nationwide
By: Mike mabil
Always quick and professional service…
Always quick and professional service and payment.
Insurer: Pets Best
By: Carol Mueller
Telephone kept disconnecting after…
Telephone kept disconnecting after waiting for many minute. Disconnections when taking to a rep Finally got log in figured out and now I am happy.
Insurer: Embrace
By: Cathy Piazza
Brandi was amazing
Brandi was amazing! So friendly and professional. She made the process super simple and easy.
Insurer: Prudent Pet
By: Maribeth Ashley
Customer Service Grossly Misrepresents their Policies
My pet insurance policy was misrepresented to me prior to purchase, but Embrace is telling me that they don't uphold anything said by their customer service reps. I attempted to clarify a policy detail with customer service prior to purchasing the policy and they assured me that only pre-existing conditions were not covered by the policy. The reality is that any condition which the insurance company deems related to a pre-existing condition is additionally not covered by the policy. In my case, one of my cats has Entropion, which is considered a pre-existing condition since she has had it since birth. I paid for the surgery to correct it, but now Embrace informed me that any eye conditions (for example, conjunctivitis) will not be covered at all by the policy unless the vet can clearly attribute the cause to an injury or other illness. If they cannot, they will just assume the eye condition is related to the pre-existing condition (Entropion). This is a gross misrepresentation of the policy given that I explicitly asked customer service questions to try and understand what was and was not covered, and this exclusion was not mentioned to me. EDIT: Embrace replied below to this review, but you'll notice that they totally avoided my concern. I am not disputing that Entropion is a pre-existing condition. I'm disputing the fact that Embrace does not consider it curable when in fact there is a surgery to correct it, and I am also disputing the fact that Embrace refuses to cover any future eye related issues unless they can be explicitly tied to an injury or other illness. They do not even have a public list of what they consider to be curable and non-curable conditions, and they won't disclose this to you because it's totally at their discretion.
Insurer: Embrace
By: Wil Hall
Getting pet insurance was so easy and…
Getting pet insurance was so easy and Justin explained everything and was so helpful! Truly recommend calling to get the quote needed, I know it saved me a few dollars vs doing it online!
Insurer: Fetch
By: Josie
An absolutely wonderful experience!
I had the absolute pleasure of speaking with Aileen Andino today regarding insurance for my pet Joey. Aileen patiently answered all my questions and provided me with detailed information about the plan. She definitely went above and beyond with me and I truly appreciate her, her professionalism as well as her knowledge. Thank you Aileen. You are a true asset to the Fetch family.
Insurer: Fetch
By: Linda Q
easy to enroll and get insurance
easy to enroll and get insurance
Insurer: Prudent Pet
By: LSHELTONNCGMAIL.COM
Keeping me informed throughout the claim process
Keeping me informed throughout the claim process. I really appreciate that MetLife acknowledges my claim submission, let's me know they are working on it, let's me know if they are still waiting for my veterinarian to provide the SOAP notes, then closes the loop with a communication that my claim was complete and my check will be direct deposited via Zelle. Super easy process, and user friendly mobile app!
Insurer: MetLife
By: Melanie S.