Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Smartest move we have made
The reps I have spoken with are very helpful. Claim submission is a breeze and usually I get the refund in days. It has taken up to a week but that is rare.
Insurer: MetLife
By: Viki
Claims "issues"
With each claim I submit, I end up having to chat in or call because I get "needs more information" emails just to be told I do have everything in when I ask. Making the reimbursement time much longer than necessary.
Insurer: MetLife
By: customer
Very grateful client
The one time i called with questions the gentleman I spoke to was so helpful and courteous. The claims process has been super easy. I’m so thankful I signed up my dog for this program. It’s been extremely valuable in her health care.
Insurer: MetLife
By: Lindsey B
Response:I am pleased with the insurance and…
I am pleased with the insurance and also the response time is very good
Insurer: Spot
By: Pilar Moore
quick processing and friendly
quick processing and friendly service
Insurer: MetLife
By: customer
I must admit it was a learning curve…
I must admit it was a learning curve for me to understand the documentation needed for reimbursement. However once I understood what was needed my claims were reimbursed in a timely manner. Customer service reps were always kind and expressed care for my dog. Really appreciate them!
Insurer: MetLife
By: customer
Excellent Customer Care!
"Pet's Best has been a safeguard for our sweet labs who eat anything and everything. The whole process of filing a claim couldn't be easier. The funds arrived in my account in a surprisingly short amount of time. We wouldn't ever be without coverage from this excellent company. Thank you for excellent service! "
Insurer: Pets Best
By: Amy Parker
Highly recommend Fetch Pet, great customer service
Amanda was very informative and helpful. Fully explained options and and benefits as well as how billing system works. I switched from Trupanion and the services offered are beyond what they can offer.
Insurer: Fetch Canada
By: Scott Sargent
Spot has one of the lowest premiums and best overall customer service experience
Spot quickly and efficiently processed the 2 claims I’ve submitted in the 3 years I’ve been with them. When I shopped around for pet insurance, Spot had the lowest premium with the most coverage. My premium didn’t go up in my second year and increased very little last year. I am highly satisfied with this company. The few times I spoke to a phone representative with questions, they were so courteous and patient. It was a pleasure talking with them.
Insurer: Spot
By: Aurawan Nizner
always wonderful
always wonderful. I wish "people" insurance ordered the same service.
Insurer: MetLife
By: customer