Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Shame on you
You must have either paid for the good reviews or had employees post them It’s four months of phone calls and messages Still no check Bogus. Please report them to Department of Insurance and banking If enough of us do they will investigate
Insurer: MetLife
By: R
Pet Insurance Feedback
Great options for insurance and excellent customer service.
Best Pet Insurance ever
We have had Pets Best insurance since we got Benji as a pup. I loved Pets Best so much that I added my Golden Retriever to my plan. I love the wellness protection, they always pay within a week of taking my pets to the Doctor. This month is the first time I really had to use the illness plan. My Shih-Tzu was really sick, to the point that the ER we took him to was afraid he was not going to make it. But he did, and on our way home I filled out my insurance claim. I had a copy of all the detailed notes from the hospital my baby was in. In normal circumstances, it takes up to 30 days for them to review and pay the bill. I filed the claim on the day we brought my baby home. Since I sent all documentation with the claim they quickly reviewed the claim and within 2 days of filing I received my EOB. Within 5 days of receiving my EOB, I received the money so I could pay my credit card. They literally paid everything excluding my deductible & my 10%. I am so thankful I had the coverage where they paid 90%, especially since the bill was over $6,000. It helped me to be able to tell the Veterinarian to do everything they could to keep my baby alive. Because I knew I had insurance to cover the majority of the bill. I recommend Pets Best Insurance to anyone who has pets. It is the best decision I made.
Insurer: Pets Best
By: Cynthia
Okie Dokie
Trupanion is very quick to respond to simple claims like meds. Special problems take a bit longer
Insurer: Trupanion
By: Alan
Horrible Horrible Horrible
It’s been four months since our claim was filed At least one phone call per week since June 2023 sometimes several calls a week Keep getting the run around The infamous line ”The Check is in the mail” or we canceled the check and reissued it I’ve asked to have it sent certified mail I have asked to have it escalated I have asked o speak to a manager etc… I am initiating a claim with the Department of Insurance and Banking against this Insurance Compamy Horrible Do Not Use MET LIFE PET Insurance My reviews will be shared on my Social Media pages We are still waiting for payment. Ironic you have gotten our monthly payments on time though
Insurer: MetLife
By: Rae
Amazing Claim Service
I have worked in claims many years and have never found a company with such quick turnaround on a claim. I needed clarification on a point and the claim representative was cheerful and well informed.
I'd never want to be without it!!
My lab, Mandy, was diagnosed with mast cell tumor cancer at the age of 1 1/2. I don't even like to think about the outcome if I hadn't purchased this insurance when I first got her. Most years since, we've maxed out on the policy. Without it, I doubt we could have afforded to help her through this disease. Filing a claim is so easy-just a pdf of the bill uploaded, and by the time my charge bill is due, the funds are in the bank. The staff has also been so helpful when I've had questions.
Thank you
Thank you for the quick and easy submission of our claim. It was so easy and we got our reimbursement within a few days. Highly recommended