Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
Great insurance for your pet.
The app is simple to use. Their customer service is great and our payments are sent timely. I would recommend using this insurance.
Insurer: MetLife
By: Renee Geib
MetLife Pet Insurance staff are always…
MetLife Pet Insurance staff are always accessible and helpful with providing guidance and answering questions. Processing of claims is easy and quick. In general the approach and coverage relieve any stress I have in how I will be able to make sure my dog gets the care he needs
Insurer: MetLife
By: customer
Efficiency at its finest
I was able to focus on the course of action for my dog while my vets office and Trupanion handled everything else for me. Very grateful!! ☺️
Insurer: Trupanion
By: Michelle C
Great value for peace of mind
It was very easy to suit my claim. And when there was a little hiccup, the customer service representative helped resolve the issue quickly and with satisfactory results.
Insurer: MetLife
By: Michael
Terrific customer service & excellent policy options
In addition to getting terrific customer service from Stephanie and Rebecca, I found the pricing reasonable and the coverage options better than other dog insurance plans I had considered. My Maltese just celebrated her third birthday and she is active and healthy. I'm confident that Propet will support her health throughout her lifetime.
Insurer: Prudent Pet
By: Ramey
The claim was submitted and approved…
The claim was submitted and approved within 5 business days typically the time it takes to receive your claim. Very trustworthy company to deal with.
Insurer: MetLife
By: Gene DiGiacomo
Turning a negative into a positive
At first what may seem a negative turned out to be a positive in my eyes. Trupanion had trouble finding information on my pet Lily, which extended the time I had to wait to see how much they were going to pay my emergency room. The text kept coming in and telling me they were sorry, but they were waiting on Trupanion for an answer. This really didn’t bother me because my pet is the most important thing to me and if I had to wait, I had to wait. My veterinarian leader told me she really had to push to get Trupanion to come through and I really appreciated that, but it is what I really appreciated was Trupanion called me and explained things to me over the phone and then I got an email with an apology that things had to go on so long. All in all a positive experience with everybody working together, which is more important than anything. And Trupanion did compensate well but then again I compensate them well every month with $280 a month for two dogs. But I am not leaving Trupanion! Not over a high premium. Take care!
Insurer: Trupanion
By: Jeanne
Breed issue not covered
My dog had heat stroke and you tried to deny the entire claim till the dr argued for me. Stenotic nares is a breed specific issue which was why I got Trupanion in the first place when he was 8 weeks old. The fact you used the breed specific issue to try and deny life threatening care for my animal is unacceptable at best
Insurer: Trupanion
By: Michael Bennett
Very helpful
Very helpful! Easy to use and very intuitive!
Insurer: MetLife
By: customer
My experience has by far been very…
My experience has by far been very difficult and has been an extremely long process. I purchased this insurance for my puppy who at the time was 3 mos old. I took him to vet to get shots and we’ll check. Well now this company is asking for his itemized report from 11/2024 and my pet was not even born. I do not recommend anyone to purchase this health insurance as it has been 10 days and I still have not been reimbursed and still counting. I still have hope that there is better insurance for your pets out there.
Insurer: ASPCA
By: InGoditrust