Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Awful Experience - Will never trust this company going forward
This insurance company is a complete scam. During the introductory trail my 8 1/2 week olde enlgish bulldog got sick (phenomena), to the tune of thousands at the emergency vet hospital. The trail was suppose to cover to max of a thousand dollars which would of helped. Although after 2 months of claims, forms, re-submissions and reassessments I'm tired of fighting with them. They wouldn't cover anything ! My dog is now healthy and happy again. I'm only glad I discovered this now instead of paying insurance premiums for years into a insurance product that refuses to pay during a stressful situation. I feel bad for some of the other reviewers that were years into there coverage to discover this. If your considering pet insurance please shop around to another company, the last thing you need during an emergency is the stress of dealing with a terrible insurance company.
Insurer: Pets Plus Us
By: Bo
Wonderful
I have used Trupanion for all of the dogs I have had. They are a wonderful insurance company and I would recomend them to anyone. Wonderful service. Wonderful care. Wonderful interest. Thank you.
Stay away, run
Very first claim, was sent an email after an extended period of time, stating that my veterinarian had not provided the past one years worth of records. Before I could respond, within two or three days, I received an email with a denial on my claim Tried contacting customer service, and actually speaking with a human. Was then told that I needed to go secure all of my prior records for my pet from other veterinarians and scan and/or email to PetsBest. Seems like all the work is on the customer, the insurance company, simply taking your premiums and making random denials. I’ll jump through hoops this time, but if I get denial on something clearly covered. I’ll drop this insurance company like a bad habit. .
Insurer: Pets Best
By: John
Quick/easy claim turnaround
Lemonade made the claims process seamless, from describing what happened to uploading documents, and to settlement. I am appreciative of the agent who worked my case.
Insurer: Lemonade
By: Tina
Bad new management
This company completely shit the bed starting in 2021 when they lost sight of the point of the company/ paying claims. Terrible service and sales management, focusing on profits has led to scamming their customers and losing the good reputation they built for the last 10 years
Insurer: Fetch
By: Truth
LONG Approval Time
Overall I am satisfied with my claims being approved, I’ve submitted two claims and had no issues. However, both times it has taken over a month for the claims to be reviewed. It’s so disappointing, there’s no reason for it to take this long. So many reviews say the same thing. Hire more people!!! I’ve seen/heard that other pet insurance companies take around a week. Waiting over a month is insane in my opinion. I am contemplating switching.
Insurer: Pets Best
By: Taylor
Thank you
I have nothing bad to say about Trupanion. My German shepherd Sascha got sick early on with a lifelong pancreatic condition. After all of these years, they have never fought me or tried to deny a single claim. With as expensive as her medication is, it is not an exaggeration to say that they have saved her life. They have paid us more than we have them since this happened and yet not a single incident of pushback. If you want the best for your pet, you really need to trust Trupanion. They are there for you through the good and bad. Thanks!
Thank You!
My cat, Scout, after losing weight for a year, was diagnosed with Clostridium Perfringens. Having PetsBest insurance allowed us to get her the treatment and medications she needed to get well. Your staff, both on the phone and by email, was considerate, informed and helpful. I have since recommended PetsBest to my neighbors and friends, several of whom have bought policies for their pets. Thank you for your excellent service and quick response to my needs. It’s frightening when our little ones get sick so, having your insurance, gives us real peace of mind.
Insurer: Pets Best
By: Mary
Healthy Paws
I filed a hefty emergency vet care insurance claim on a Sunday afternoon and it was settled within 72 hours. I’m very impressed with the ease and efficiency of the claim process- one less thing to worry about during such a stressful time in our lives
False advertising- they do not process claims for months
Their website boasts "fast claims". But it's been 4 months and I'm still waiting. I filed 2 claims in June, and it is now September with no resolution, other than emails saying "we're working on it". After MULTIPLE calls wasting my own time, no anwers. DO NOT FALL FOR THEM. They have nice agents, but awful service. They gave me excuses like "we're changing systems". That was 4 MONTHS AGO.
Insurer: Trupanion Canada
By: Mia