Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
I have been using Embrace for quite…
I have been using Embrace for quite awhile now and they have been extremely good for all my animals. I have had to file a number of claims and I have never had a problem with them. The only holdup I have ever had was because the veterinarian neglected to put something in the paperwork.
Insurer: Embrace
By: Tonya Tipton
Filling claims is easy and getting…
Filling claims is easy and getting reimbursement has always been timely. The few times I have had to call the representative's have always been very helpful.
Insurer: MetLife
By: Christine Tomassetti
Arman ( I may have his name wrong) was…
Arman ( I may have his name wrong) was so empathetic. It was a pleasure to work with someone who understands the human/dog bond
Insurer: MetLife
By: Nina Stephens
Great customer service and explanation…
Great customer service and explanation of benefits
Insurer: Embrace
By: DAN CONTRERAS
My representative was so informative
My representative was so informative. I appreciate her time explaining in detail what the insurance covers. A satisfying experience knowing my dogs and soon litter will be protected by a good insurance company that meets your needs and budget friendly I will recommend to new owners of my puppies as well
Insurer: Embrace
By: Katherine Taylor
Best Pet Insurance Company
Reputable company. East to file claims and they always come through. Would not trust another company to ensure my fur babies!
Insurer: MetLife
By: C. Long
We’ve had Trupanion for 12 years for…
We’ve had Trupanion for 12 years for multiple dogs, and they’ve been fantastic every single time. Fast reimbursement too! 💯 recommend!!
Insurer: Trupanion
By: Jennifer
Fast and pleasant!!
Fast, accurate, efficient and pleasant!
Insurer: MetLife
By: Doris B
Easy to submit claims
Easy to submit claims. Fast turn around and fast payment. Clear information on website about what is covered and ongoing yearly balance.
Insurer: MetLife
By: MBrewer
Too many confusing emails
Too many confusing emails. No good explanation when I called your number.
Insurer: MetLife
By: Sharon Roth