Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Anytime I called to ask questions about…
Anytime I called to ask questions about my pets coverage and what documents were needed to file a claim, the agents on the phone were very polite, understanding, and caring to my needs.
Insurer: MetLife
By: customer
Timely response to claims
Timely response to claims. Professionally handled every step of the way. Very quick turn around! Would highly recommend Healthy Paws to any pet owner!
Insurer: Healthy Paws
By: James Coxeter
Everything made easy
You make everything easy. Calling my vet's office to help with my claims and mailing the check promptly - 10/10 service. Thank you.
Insurer: Pumpkin
By: Jodi
just OK
it was an average experience
Insurer: MetLife
By: Constance B. Evans
The representative was great to work…
The representative was great to work with
Insurer: Nationwide
By: Jackie
Great customer service
Great customer service. Fast and efficient service.
Insurer: Spot
By: Shirley Luis
Claims are processed fast and have…
Claims are processed fast and have never had difficulty with any of them. I have a dog who has been very sick this past year and not having to worry about the cost has helped tremendously
Insurer: MetLife
By: customer
They are so helpful !!
I love MetLife and how trustworthy they are! I’ve always been reimbursed and I know that MetLife always has my pets back
Insurer: MetLife
By: customer - briana smalls
I love this insurance
I love this insurance. I've never had any issues and they get back to you pretty quickly. Its easy to get them information thats required.
Insurer: MetLife
By: C Bursiewicz