Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Bad attention and no good communication with veterinary
My pet Cala, had intestinal diarrhea. The Veterinary said high and clear that you guys will cover the expenses of his treatment 100%. Since she had it last January we did the claim but your answer always was negative. I'm quite tired and disappointed and I feel scammed and cheated... I have been paying the insurance every month and also my cat's sickness. I will leave a google review also to allowed everyone know that you are not a reliable company... Thanks
Insurer: Pets Plus Us
By: bernat
Thanks again
Thank You for your quick response. My claims are always addressed so quickly and fair. I appreciate all your help.
Great Insurance
BluePearl made it so easy. They submitted the claim for me and Trupion made it very easy and fast
Awful!
I had insurance for years without a claim. Last month, my credit card on file had a new expiration date and did not go through. My policy was canceled. I was told they emailed me (I searched my email account and only an email from 2 years prior came up), and mailed me - which I did not receive, I called to get it reinstated and they won't do it. My dog is now 6 years old and they can't even create a new policy. Awful!
Insurer: Healthy Paws
By: Jackie
Latest 1 comments
We understand there are times a policyholder's credit card used on the policy could be lost, compromised by fraud or that there may be a change in bank accounts, expiration date, etc. When an account goes into suspension due to the fact that we are unable to bill the card on file, we make every effort to keep policyholders up to date and informed about the status of their accounts. Multiple notices are sent via email, and a Notice of (upcoming) Cancellation is sent out via regular post as well. There is also an automatic grace period taken into account. However, at the end of the grace period, if we do not hear back from the primary account holder (prior to the cancellation effective date) the account is canceled. In order to provide our coverage with no annual or lifetime caps for all pets enrolled with us, we offer plans based on the pet’s information and claims payout in each state. Since your pet fell outside the enrollment guidelines in your state, we could not re-enroll your pet.
Bella's Insurance Company
First time I have ever purchased pet insurance and I am happy with the company I have chosen, Pets Best. They have been very easy to work with and very easy to contact on the phone if I need to. Their doctors are available any time you need them as well, to ask questions or help with anything. The claims process is very easy as well and fair I think. Completely satisfied so far.
Mr
Healthy Paws is fantastic. It takes two minutes to file a claim and they are processed quickly and fairly. Highly recommend.
Insurer: Healthy Paws
By: Cory
Roxy's disc rupture
Our dog had a disc rupture. One second she was chasing her ball, the next her right leg was paralyzed. The staff at Healthy Paws were very kind, answering all my questions about my policy. They covered almost all of Roxy's surgery, and yesterday said Roxy's post - surgery rehab will be covered if she needs it. I am so grateful. The premiums are very reasonable, and worth every dime. Save your family from having to make a terrible choice because of the cost of emergency care, and get Healthy Paws insurance for your pet!
This insurance cheats you!
I have called and emailed over TWENTY TIMES, to get paid on a claim they say they approved M. They no longer respond to requests for assistance, causing an official complaint to the Department of Insurance. They actually keep saying my check is “in the mail”, them claim they cancelled it and sent another. And I’m enrolled in direct deposit! Why are they MAILING checks at all? Read the reviews—- they clearly suck. Do not buy HEALTHY PAWS.
Insurer: Healthy Paws
By: Lili
Latest 1 comments
We’re sorry for your frustration regarding your claim reimbursement. Your claim was paid with a check being mailed to you the middle of July. At the beginning of August, you started the process of enrolling into direct deposit, which was completed the middle of August. In the middle of August you notified us that the previously mentioned reimbursement check was not received. A case was made for our Payments Team and at the end of August, a stop payment was placed on the check and your reimbursement was provided by direct deposit.
Seamless Excellence: A Glowing Review of Healthy Paws Pet Insurance
Our neighbor's invaluable suggestion led us to Healthy Paws as we embarked on the journey of bringing home our beloved Havanese puppy, who has now blossomed into a vibrant 2 1/2-year-old. From the outset, the experience with Healthy Paws has been nothing short of exceptional. The process of submitting claims online has been remarkably seamless, a far cry from the complexities we've encountered with other pet insurance providers in the past. The efficiency of their communication and the swiftness of reimbursement have consistently left us pleasantly surprised. In stark contrast to our prior experiences with various pet health insurance companies, which often proved to be sources of frustration, Healthy Paws has been a breath of fresh air. Their commitment to delivering prompt and hassle-free service has genuinely transformed our perspective on pet insurance. Without hesitation, we wholeheartedly endorse Healthy Paws to fellow pet enthusiasts who share the same deep affection for their furry companions and strive for nothing but the best in their care.
Great pet insurance!
Healthy Paws is very helpful in case of emergencies with my dog. The process to open a claim is very seamless (you just upload copy of itemized receipt which your vet can provide to you). They process the claim within few days and usually reimburse you without any questions!
Insurer: Healthy Paws
By: Alex