Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Wonderful Insurance
I have had a wonderful experience with MetLife Pet. I highly recommend it to anyone that wants and needs pet insurance.
Insurer: MetLife
By: Paula Grimes
It was brief and fast.
It was brief and fast.
Insurer: MetLife
By: Diane Lo
Lifesaver
Metlife does a great job of ensuring we have a great experience. I can use the doctor I want, I get reimbursed 90%, and I love that they took on my pet after nationwide discontinued their plan. Metlife has been a true lifesaver for my pet! ❤️
Insurer: MetLife
By: Kristyn Wasikowski
Great customer focus
Easiest way to file and follow the progress of a claim. Excellent customer service and superb communication protocols.
Insurer: MetLife
By: John Richardson
Josh was excellent
Josh was excellent. Very smooth!
Insurer: Fetch
By: Gary Kureczka
On hold for way too long trying to…
On hold for way too long trying to remove a dog that passed away and then they credited me for the wrong amount. Long time customer of Embrace but doubt I shall continue with them.
Insurer: Embrace
By: David Faulkner
The chaos solved!
The person who called back from MetLife and advocated to get my pet insurance complete through the new company I am working with.
Insurer: MetLife
By: Cynthia Tart
Rebecca was so helpful
Rebecca was so helpful, knowledgeable and friendly!! We enjoyed talking to her! Brenda, Steve and Bentley Blue!! Thank you!
Insurer: Prudent Pet
By: Brenda Neal
Still haven't received my payment.
Still haven't received my payment.
Insurer: MetLife
By: Matt Schaub