Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Live agent chat for the win!
Using the live agent chat was very easy and efficient. My question was answered and resolved promptly.
Insurer: Fetch
By: Martha J
Timely processing of claims
The service is timely, however there are times I have had to refax my claims. Also, the fax number on the form online is wrong.
Insurer: MetLife
By: Cynthia
Art was amazing and very helpful.
Art was amazing and very helpful.
Insurer: Nationwide
By: customer
It was very easy to submit my…
It was very easy to submit my documents, it was reviewed and processed in a timely fashion. I can't say enough about how happy we are with Spot. Thank you again.
Insurer: Spot
By: Jennifer Roy
Very easy to utilize and great customer…
Very easy to utilize and great customer service. I’ve told many employees and customers how great having pet insurance is.
Insurer: MetLife
By: customer
Whole process was so easy to navigate
It's always so stressful having to take your beloved pet to the emergency vet and you definitely do not need additional stress from your insurance. MetLife makes the process easy to understand and the response time is so fast. I got me reimbursement within 3-5 days of submitting my claim.
Insurer: MetLife
By: Bonnie Bayard
Love the coverage, but sometimes I have to make a lot of phone calls to them
MetLife Pet Insurance has saved us a bunch of money. Somehow we ended up with dogs that need monthly prescriptions or monthly prescription dog food. So it's very nice to have 80% come back to us after our deductible. Sometimes it's frustrating with the claims because they ask for the SOAP notes every now and again even though they had previously covered the same thing. Sometimes when looking at claims they miss some of the documentation and that part of the claim isn't covered so I have to call in and ask them to take another look. Also I wish that there would be a claim number assigned for each different claim that is submitted. I will submit them as individual claims and then somehow the documentation and such gets put all together under one claim number. I have 3 dogs on one policy and sometimes things have not been covered because they assumed it was for a different dog than what the claim is for. So more phone calls from me to straighten it out. Also I wish when I had an invoice that shows treatment for 2 dogs I could select both dogs for the claim so there is less confusion. The turnaround time is pretty great and I love that the money is automatically deposited in my account.
Insurer: MetLife
By: LORI
My communication with your staff was…
My communication with your staff was helpful. I appreciate her listening to my concern. Thank you Diana
Insurer: MetLife
By: DIANA WILKERSON
Extremely nice and professional
Extremely nice and professional. Thank you for taking care of this for us.
Insurer: Nationwide
By: James
Everyone is been helpful
Everyone is been helpful, informative, and easy to talk to. Thank you
Insurer: Pets Best
By: Connie Durghalli