Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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One less stress!
Trupanion has never let me down. The stress of a new kitten being sick is enough to deal with. Claims are easy to complete and quickly processed. I am so glad I made the decision to sign with them. My sister recommended Trupanion to me.
Pet's Best is the Best!!
My plan has a 90% reimbursement and they have done that with every bill I have submitted, no questions asked. And talk about an easy claim submission process? Always answer questions if you call or email. who knew my 2 year old pit would have a cancerous tumor removed so young? I am sooooo glad I signed up with them and my premium is less than $17 a month! Everyone can afford this and should have it.
Insurer: Pets Best
By: Sharon
Truepanion is the worst don't waste your money on these a$$holes
Paid them for almost 15 years. They never covered anything. Dog had a anal node blowout, must have been our fault. Dog started having seisures, must have been preexisting in the breed. Dog needed dental surgery, must have been my fault. Dog needed checkup for an allergy, screw you. Dog died, also screw you. Never did us any good having crappanion. Dont waste your money on these aholes there are better options. Even the receptionists at the diagnostic place were like "oh, truepanion??? Sorry...."
Insurer: Trupanion
By: Michael
Good so far
Had problems with app at first we multiple policies they help to fix that
Insurer: MetLife
By: Beverly
Impressed enough to renew!
I have a Labrador Retriever with a diagnosis of USMI. When we got that diagnosis and realized he would be on medication for that for life, I signed him up for pet insurance with Lemonade to cover anything else that could crop up regarding illness/accident/injuries, etc. I did the basic coverage plus added on coverage for both physical therapy and the exam fee. It's been worth it. He broke his tail in early summer, followed by abnormal lab results at his annual examination that has resulted in two follow up visits of UAs, additional labwork, and BP checks, with more to come. I was not expecting Lemonade to cover, since it was something that was found during his annual wellness exam and we did not opt in for wellness coverage. Not only did they cover all of the followup visits, but the reimbursement was in my account the same day as the approval. The second visit, I was immediately approved and reimbursed within hours. We are about to do our annual policy renewal and restart our deductible and our premium only went up about $4/month. Knowing that we have more follow up visits ahead as we try to pinpoint his abnormal labs and figure out what we need to do is made a lot easier by knowing we have Lemonade for his insurer. We've been thrilled with the experience, ease of submitting claims, rapid notification of claim status, and fast reimbursement.
Insurer: Lemonade
By: Hallie
Great coverage and efficient claim processing
I brought home my English lab puppy in Jun 2020. I initially heard about Healthy Paws through word of mouth so I thought I'd check it out. After doing some initial research, I purchased coverage in late 2020 and have been a satisfied customer ever since. The monthly premiums are reasonable and the coverage is very good. I am most impressed with their service and claim processing. Case in point, I had to take my dog in for a major abdominal surgery last week. The procedure was on Tues and I submitted the claim the following day. In less than one week, I already received reimbursement via direct deposit with no additional follow up questions and absolutely no hassle -- why can't all our insurance policies be this efficient? The explanation of covered items is always thorough and the claim processing time is quick. Their customer service even sent a follow up note to check on my dog, knowing that he had a serious procedure. I'm so glad I had coverage and I would definitely recommend Healthy Paws.
Insurer: Healthy Paws
By: Charles
Run Far and Fast From Fetch
Fetch Pet insurnace was a huge mistake. I don’t believe any of these shady pet insurnace review sites. They’re all bots or marketing ploys. The real company will deny all your claims. The real company will never talk to you as a real person. God hell you if you need to get customer service on the phone. Trust me DO NOT GET THIS they will treat you and your pet like trash
Insurer: Fetch
By: Kim
Great insurance!
ASPCA has been a Godsend. Our male GSD has suddenly come down with uti and prostate issues. These have been costly due to taking time, and multiple doctor visits, to determine what the problem is. ASPCA has provided us with relief to be able to have him treated without worrying about debt. So thankful for this insurance. The only critique,as noted by others, is the amount of time it takes to process claims. So if quick reimbursement is necessary, people might want to shop elsewhere. Otherwise ASPCA is great!
Insurer: ASPCA
By: Tere
MetLife Pet Insurance Customer Service Representative “Nima” is GREAT ! :)
Talk about amazing customer service ! Nima went above and beyond in assisting me with making a claim for the first time earlier this year for our Dog Bella. He was not only, kind, and patient but incredibly helpful when it came to following up with me multiple times during the paperwork process . Thank you Nima and MetLife for taking great care of your pet parents / customers :)