Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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The process has gotten way better and…
The process has gotten way better and faster processing time. Excellent service and great insurance company.
Insurer: MetLife
By: customer
Best Pet Insurance I have experienced!
Healthy Paws has done an outstanding job processing claims faster than any other insurance company I have ever used. They keep you updated every step of the way and your reimbursement is deposited in your account within a week. My dog suddenly needed to have a major surgery which happened on Tuesday and was quite expensive. The claim was processed immediately and I received the payment that Friday . My experience with Healthy Paws has been amazing! I highly recommend them to anyone considering pet insurance. They have surpassed my expectations. It’s hard to find a company that can compete with this quality of service.
Insurer: Healthy Paws
By: Debbie Burns Kelley
Fast and worthwhile service for your pets!
So far my experience with MetLife pet insurance has been mostly positive. They quickly review my claims and have always approved my claims for wellness visits and medications for my cats. I did have one instance where I went back and forth with them about an acute condition being labeled as chronic; after appealing twice I just ended up giving up. Thankfully the cost of the issue to me in this instance was minor.
Insurer: MetLife
By: Ryan
Very professional and kind agent
Very professional and kind agent, well explained terms and details.
Insurer: Nationwide
By: customer Javier
Always very friendly and helpful
Always very friendly and helpful. Insight on what can be done for future and always explains things!
Insurer: MetLife
By: customer
They take great care of my dog at…
They take great care of my dog at Animal Health. And Healthy Paws always covers what they say they’ll cover. It’s hassle free and helps reduce some of the anxiety when your pet is sick.
Insurer: Healthy Paws
By: Tanya Harlow
I had help from two different gals
I had help from two different gals, they each were very helpful and sweet!
Insurer: Embrace
By: Jeff Zimmerman
I appreciate your quick response both…
I appreciate your quick response both to my Inquiries and claims.
Insurer: MetLife
By: customer
Great customer service and amazing app.
Great customer service and amazing app.
Insurer: MetLife
By: Luis Villacres
The app is easy to navigate and the…
The app is easy to navigate and the claim submission was easy. Claim was processed fairly quick and the reimbursement received to my bank account. Seamless process.
Insurer: MetLife
By: Silvia Goodman