Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Parker's - Neutering
PetsBest provided a fast & easy claim service with a quick response and reimbursement!
Experience with Metlife Pet
I have had no issues with Metlife Pet. Claims have been handled in a timely manner with maximum reimbursement. Only thing that hold be included is microchipping since that is highly recommended. We got our malamute at almost 4 months old and he had continuing problems with parasites and required treatments over 3 months. Vet said it might have bn the warm weather where he was born not killing off the worms. Metlife paid all the claims and has continued to provide excellent claim service. I would recommend them over other providers that I've had.
Insurer: MetLife
By: Bobbi
Another claim
This is just another claim for my Golden Retriever who loves to get into trouble. The claim process is easy and fast and the reimbursement is more quick than before. I sent the claim 02-12-25 and got the deposit on my account on 02-24-25, used to take around a month before.
It's always a hit or miss
I really don't trust this insurance company. Every time I submit a claim, you'll never know if they'll cover the costs or come back with something new and denying the reimbursement. They've changed my policy twice and both I've proved that they were wrong. I really don't recommend to anyone and look for a serious insurance instead of Petsplusus.
Pet's Best is a scam
Pet's Best pet insurance is a scam. They covered nothing for my dog's multiple visits to the vet for an ear infection. They called it a "pre existing condition" because she had an ear infection years ago. Do not waste your money with this company.
Insurer: Pets Best
By: Christopher
Claims Review
"I filed an online claim with PetsBest for my dog's eye surgery. He had two cherry eye conditions repaired. I filed about a week after the surgery on a Friday afternoon. Within an hour or so I received email confirmation of my claim. By Sunday I received a detailed explanation of benefits summary explaining how my claim was handled. All of my claim went to either my co-payment or to my deductible. I fully expected that based on the coverage I selected and am paying for. I am completely satisfied with PetsBest in this instance, and I'll go on to say that all my claims over the past two years I've been covered have been handled in the same professional way. I would like to see the PetsBest EOB give me the total amount of my deductible I have reached after each claim, but that is not a dealbreaker given all the positives. Tom Proctor PetsBest Customer since 2022"
knee surgery
Our dog had to get knee surgery. We provided Pet's Best with the detailed bill for the surgery and drugs and we were reimbursed in less than a week
Insurer: Pets Best
By: Kim
Its been Good
Clain Process is pretty simple, send in the required documents, and wait for the reimbursement to post in my account. Processing is a little slow, shows 5-10 days, has taken a little longer than that, maybe 15 days +/-. questions answered. I haven't used the online vet, our vet is 24-hour animal hospital. has some good articles and good notifications. Metlife has been a good experience so far.
Easy Claim Process
It was very easy to submit the claim by taking pictures of the paperwork with my phone and sending them through the app. It did take a while to get a response but it may have been due to getting paperwork from the vet. Overall I am happy with the process
Best pet insurance ever!
My beautiful baby, Moneypenny (10) had just visited my vet for a possible neck injury. She was sent home with A LOT of medication. She had a reaction and started vomiting and pooping blood! I took her to the emergency vet and she went to ICU for a few days then discharged. But, immediately it started happening again! Two more days ICU. Nearly $3k total in vet bills. Healthy Paws covered all the agreed procedures and medication. This is her fourth time with a $1000+ vet bill and they have come through with reimbursement within 72 hours of claim submission every time! They even emailed to ask how she’s doing. I’ll gladly keep paying!