Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Our first pet to have pet insurance
This is our 1st time getting pet insurance. It was overwhelming! I called Fetch and talked to Josh Sabado. He was very knowledgeable and helpful. It made my decision very easy for me. He answered every question I had and made me feel like I chose the insurance company that was best for our new puppy. He is definitely an asset to this insurance company.
Insurer: Fetch
By: JNS
The worst pet insurance company we have…
The worst pet insurance company we have had. They actively work to frustrate you and don’t pay claims. In the 2 years we have been with them they denied every single claim. I have never seen a company hire people who work so hard to not do what they are supposed to do. Every claim is denied and followed up with emails requesting specific doctors notes and chart records. After jumping through the hoops to get those they denied all claims. They are cheap for a reason.
Insurer: Prudent Pet
By: Mark
Their policy is not clear on how to…
Their policy is not clear on how to determine incurable conditions and that they are not covered under the preventative plan. The entire insurance industry is a scam and they are one of the front runners. Their phone rep informed me the reason for claim denial was because the condition is incurable and hence not covered while in their explanation of benefits it’s stated that the claim was made within the 180days of getting the insurance and that’s why it was denied. So which is it?!?! Taking all of this into consideration I’ve decided to take my business elsewhere. Never received a penny on any of my claims. They always had some made up reason to deny coverage. SHAME ON THEM!
Insurer: Spot
By: Priyanjali Sinha
Great Customer Service
Easy to choose coverage. Representative I spoke to was knowledgeable and assisted me in a quick and easy manner
Insurer: Nationwide
By: Suzanne
Wonderful representative
Wonderful representative, very courteous & helpful.
Insurer: Nationwide
By: D Wayne
I have only submitted my first claim
I have only submitted my first claim. It was easy to submit. The response from Spot was quick. The payment of the entitled funds was also quick. So far very pleased with the company. I did speak with two separate agents when I had a question. Both were polite, professional and responded clearly.
Insurer: Spot
By: Thomas Duncan
Customer service is excellent
Customer service is excellent. I have had to make 2 claims and both times they were resolved and paid with a few days.
Insurer: MetLife
By: Lori Chavez Lori Chavez
Samantha was a great
Samantha was a great! Fetch has been so easy to work with as an insurance. Really appreciate the support and kindness. Would 100% recommend! Hen&Theo’s Mom
Insurer: Fetch
By: BM
My rep was very knowledgeable and able…
My rep was very knowledgeable and able to reword items i was unsure of
Insurer: Nationwide
By: customer