Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Customer service quick and…
Customer service quick and knowledgeable Great prices Quick pay
Insurer: MetLife
By: Chin
All around great pet insurance
Quick payments, great customer service!
Insurer: MetLife
By: Laurie S
No benefit for our family... we barely break even.
I lost money trying to figure out how the app worked because I would try and give up. NOTE: ALL the customer service people I spoke to were fantastic!! I think the thing that pretty much snapped it for me (we won't be renewing next year) is when we get an increase of 61 percent in our monthly cost. There will be no benefit. Might be beneficial to others but unfortunately not for us.
Insurer: MetLife
By: JTM
They were very nice when my cat had to…
They were very nice when my cat had to be euthanised. I really appreciated that.
Insurer: MetLife
By: customer
The person who helped me understand my…
The person who helped me understand my policy was amazing, so friendly and helped me understand exactly what we needed. The process of submitting a claim and getting our payout was seamless and so easy!!
Insurer: MetLife
By: customer
MetLife Rocks!!
MetLife pet insurance has been great from the beginning. Information for obtaining a quote, customer service and claims submission and processing is very easy. Customer support has always been able to answer any questions we have along the way. Policies are extensive and provide all the coverage we need for our three fur kids.
Insurer: MetLife
By: Sean M
I came to your company as a referral
I came to your company as a referral. The first contact with your company was a very nice young lady who was extremely helpful in getting me set up with insurance for my pet. She was able to answer every question I had. Being treated pleasantly made me feel good about the whole experience.
Insurer: Prudent Pet
By: JEF
Having MetLife for Daichi’s emergency
Having MetLife for Daichi’s pet insurance has been such a relief. The whole process is super convenient—just submit the required documents, and they handle everything quickly. Our reimbursement came fast, with no hassle at all. Emergencies happen when you least expect them, and knowing we have MetLife gives us peace of mind that Daichi is always protected. Truly grateful for how smooth and secure the whole experience has been.
Insurer: MetLife
By: K.D
All me recent interactions have been…
All me recent interactions have been absolutely fantastic. Highly recommend met life pet insurance!
Insurer: MetLife
By: ERIC HELMER
MetLife cares about your pets
Easy to submit our claims and get paid relatively fast! They never make it a hassle when we submit a claim, they just care about your animals getting taken care of!
Insurer: MetLife
By: Abby