Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Thankful for Pet’s Best
I am so thankful to have had Pet's Best insurance throughout my dog Maverick's IVDD journey. From the first signs of injury, through the surgical process and the following physical therapy treatments I never had to worry whether I could afford treatment. This was all due to having insurance I could rely on. Claims have been paid promptly which has relieved a great deal of stress. We can never thank you enough for enabling us to get the best care for Maverick so that he can live a happy, pain free life. My husband and I will continue to recommend Pet's Best to people we know with pets.
Insurer: Pets Best
By: Michelle
Highly Recommend; Great Customer Service
Healthy Paws response to claims is exceptional. Our submissions are reviewed, approved, with reimbursement deposited in our bank within days. Customer service has also routinely emailed us to follow-up on our pets' treatment and see how they are feeling/healing. Customer service is fantastic and it's clear we're more than a number. We are extremely grateful for our coverage and one less worry when dealing with our pet's illness. We routinely recommend Healthy Paws to friends and coworkers and will continue to use for all our future pets.
Insurer: Healthy Paws
By: Lara
Pets Best
"The insurance worked just the way I had hoped it would. An emergency trip to the vet hospital after my dog ate half a bag of trail mix, 48 hours of treatment with fluids and observation: doggy had no symptoms and was never sick, I received a big bill but submitted and received reimbursement very quickly, no questions asked. I am recommending Pets Best to my pet owning friends. "
Insurer: Pets Best
By: Mary
Good Customer Service!
"Our Shih-Tzu dog Pema has had multiple vet visits this year for pneumonia/lung infection - and we have appreciated Pets Best customer service in taking care of our claims - usually within a week and depositing the claim reimbursements into our checking account. Thank you!"
Insurer: Pets Best
By: George
Pets Best is the best
"Myself and my four legged son dog have been going through difficult time of our lives. Pets best really help us not only financially but emotionally. Thank you very much for your services and support. Without Pets Best my dog would have gone by now. I would recommend any pet’s owner get pet insurance through Pets Best. The claim process is very easy via phone app and there is always human pick up the phone for customer support. - Kevin Sethapun"
Highly recommend
Quick reimbursements. Never any additional questions. They’ve covered over 10k worth of medical bills and never once questioned or denied anything. Highly recommend them as they are reliable and responsive and are the reason my dog is alive.
Why Pets Best is a great insurance company
Pets Best is a great insurance company to work with. I had one of two pets that I have insured with Pets Best pass away. The agent I spoke to have the policy canceled on the pet I lost was so supportive and understanding. I felt like I was talking to a friend, not a stranger. Keep up the good work. It's what separates you from the rest!
Terminal Illness Made a Little Easier to Handle
We couldn't be happier to have pet insurance through PetsBest. It has enabled us to give the best possible care to our beloved dog as he battles a terminal autoimmune disease in what would otherwise be the prime of his life. We're grateful to not be limited by our finances as we strive to maximize the quality of his final months with us.
Truly a Life Saver
My beloved doodle happily has been living his best life after having a cancerous, golf-ball-sized tumor removed from his mouth two years ago. Additional follow-up treatment to keep cancer from spreading/recurring is only possible because of Pets Best. Without their help, I would not be able to afford his ongoing treatment. Thanks, Pets Best.
They are just taking your money
Do not trust whatever are saying! the claims take a least 30 days. They do their best to not paying your claims. They are not respectful at all when you are calling about your claims even their manager.
Insurer: Pet Assure
By: Sadra