Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws is the best!
Healthy Paws really is the easiest pet insurance to have, and I recommend it to everyone I know. Not only do they provide great coverage, but claims are really easy to make and understand when the time comes. They've covered my cat, Luigi, into old age and to his eventual passing, and they currently cover my older Bernese Mountain Dog, Gunther. If I didn't have my pets covered with Healthy Paws, it would be so much harder to get them the care they need. I am forever thankful for the ease of use, and heartfelt messages checking up on my pets when there is a bigger health issue happening. Vets have jokingly told me to hold onto that remaining Healthy Paws policy with my life! And I will.
Pets Best has saved me and my pet numerous times!
"Without the reliable help from Pets Best, my decisions for treating my eight month old kitten diagnosed with FIP would've been much more difficult. I knew that they would reimburse me appropriately so I went ahead with treatment and ultimately saved my sweet little kitten's life. I am very thankful for Pets Best and recommend it to everyone!"
Insurer: Pets Best
By: Amber
Easier Than I Could Have Imagined
My first time making a claim, I wasn't sure what to expect, but I feared it was going to be a long, complicated process. I was worried it would take forever and involve talking on the phone. I couldn't have been more wrong. The process was as simple as indicating where my cat received his care and uploading photos of my itemized bills. The whole process took maybe 5 minutes on my phone. A few days later, I got an approval email that was just as detailed as the itemized vet bill so I knew exactly how they came to the decision. It definitely made what was a stressful time emotionally and financially so much better.
Worst insurance ever
You can’t get anything preapproved. My dog had an accident in the fires. He had a really bad limp. We have had insurance 3 months now. They denied my dogs X-rays bc it was a ccl. How were we suppose to know. So basically they told me i had to wait 6 months. I get for the surgery but they should have covered the x ray. They said they wouldn’t cover it bc it was related to a ccl. Worst insurance ever
Insurer: Pets Best
By: Allyson
Pets Best - always excellent in all aspects
I regularly share with others Pets Best as a PSA - while I would have paid for my dog's life saving medical needs 4 years ago (16 days in ICU, blood transfusions and dialysis), Pets Best tremendously eased the financial burden it would have placed on me by exceeding my expectations reimbursement. Since then, PB has continued to be outstanding - easy to work with, fast, sets expectations, clear in explainations. Thank you!
That’s best is the best
This is our first experience with pet insurance. We could not be happier. Benefits and the claim process are very clear and can be done on my cell phone. They deposit my claim amount directly into my checking account and I am very pleased with the responsiveness and consistency
Amazing
Everything as advertised, quick claims, great customer service, the complete package. I wish all insurance was this good, like actually.
Insurer: Pets Best
By: David
Pets Best is truly the best
As our first experience with pet insurance Pets Best if in our opinion the very best. Claims submitted and reviewed within hours and payment made within 3 days. Direct to out acct. after out dog had a bilateral CCL repair last fall they covered 90%. Wish human insurance was Rhys good. Good job Pets Best.
Insurer: Pets Best
By: Shari
Insurance you can count on
My dog had an endoscopy due to an obstruction. Having insurance helped, making the situation less stressful. The claims process was easy, and reimbursement was prompt. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Lynette
Emergency vet visits without stress of costs
We recently had to deal with our French Bulldog being diagnosed with non operable spine issues. It was incredibly stressful and costly but having our Pet insurance in place and access to help with our questions was amazing. Processing of forms was super easy and reimbursement happened quickly - thank goodness for Pets Plus Us
Insurer: Pets Plus Us
By: Krista