Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Comprehensive and Empathetic Answers
The rep I spoke with understood my questions, answered them fully, helped me consider different scenarios, and showed real empathy for my dog's health and wellbeing. I really appreciated her engagement and the information she shared!
Insurer: MetLife
By: Karri
Responsive and kind!
My question was answered quickly and the agent I spoke to was very kind!
Insurer: MetLife
By: Jazmin
MetLife is a life saver!
MetLife is the best pet insurance company ever. The customer service is unmatched and truly makes me feel like a valued customer. The claim process is very easy and I receive a quick refund, which is especially important with large vet bills. I cannot recommend this company enough!
Insurer: MetLife
By: Giulia H.
Great service!
The app is super easy to navigate and the customer service has always been helpful and responsive. Friendly service and easy process to submit claims and receive reimbursement. I’m very happy to have gone with MetLife for my pup!
Insurer: MetLife
By: customer
Timeliness of processing has…
Timeliness of processing has significantly improved since last year! Well done!
Insurer: MetLife
By: customer
Quick process to submit a claim and…
Quick process to submit a claim and payout.
Insurer: MetLife
By: Joe Benadum
First time for purchasing pet insurance
Kia was extremely patient and answered all of my questions very well. Gave great information on how the insurance works.
Insurer: Nationwide
By: Chris
Amanda was great and answered my…
Amanda was great and answered my question quickly
Insurer: Fetch
By: Barb Jessup
Renewed my faith that the process can work
This is my third claim filed and after a disaster of a 2nd claim this went smoothly and timely. You have renewed my faith that claims can be completed in a timely manner.
Insurer: MetLife
By: Mary
Great Customer Service
Great customer service Very friendly and quick as well as easy to file claims ! Always asks about Giovanni
Insurer: Spot
By: DeAnna Campolungo