Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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PetsPlusUs is the best.
My dog is 10. So many issues over the years. This year our issues included gastritis. Lymphoma and now herniated disc. No surprises, no questions, no hassles. Just excellent customer service and quick payment.
Insurer: Pets Plus Us
By: Virginia
Thank You!
"I absolutely love Pets Best! Customer service is always helpful and kind and well informed. My dog (Benny) tore both ACLs in less than a year and both were paid for with no problems. Just recently, Benny wouldn't eat and something was clearly wrong. I rushed him to the vet and how I was going to pay for his treatment wasn't something I had to worry about and that meant everything to me. It turns out he most likely had giardia, and he's now fine, but it could have been much worse and I know Pets Best would have been there for me. I know I can provide Benny with the best care possible. Thank you for that peace of mind!"
Thank you Healthy Paws!
I cannot express how incredibly grateful my family is to Healthy Paws. Our beloved dog needed multiple surgeries, and each time our insurance claims were quickly processed without question. The app makes it so easy to file claims and the turn around time to receive reimbursement was always within two weeks! Amazing! Having a loved pet needing medical care is very stressful, and we are appreciative of the fact that Healthy Paws made the financial stress basically nonexistent! Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Jessica
Best Pet Insurance
Excellent service, claim filing is fast and easy on the app and I can always get answers to questions quickly. Payments are always accompanied with a breakdown that is easy to understand. Thanks PetsBest!
Pets Best is amazing!
I recently lost my dog Olive unexpectedly during a procedure. It was heartbreaking. I was so distraught I could not bear to even call them to have Olive removed from my policy, and I kept procrastinating to avoid the pain, knowing there would be a premium due. However, Pets Best paid the final claim and sent me an email that they were so sorry to hear about Olive and removed her from the plan and updated the premium. They have been wonderful and empathetic. I highly recommend Pets Best.
Insurer: Pets Best
By: Jill
Pet's Best is THE BEST!!
"I am delighted with Pet's Best. I trust that claims will be paid, and they are. It is very easy to upload them online, and they let me know they received them and payment comes quickly. I have had many other plans but none were as easy and responsive as this company. Noi hidden fees or deductions.
Pet insurance
I have 4 pets, three of which are insured by MetLife and one is insured by Nationwide. I have had my nationwide policy for over 6 years and originally had 2 cats on the policy. I was grandfathered in and wasn’t offered the same deal for my other pets when I got them. MetLife provided a policy similar to that of nationwide, so I took it. Thankfully my pets have been relatively healthy. The times I’ve filed a claim with MetLife, I have never had any problems. I have been reimbursed the appropriate amount within about a week. I find the best way to contact them is to call them . I hope that if one of my pets is in need of costly healthcare treatment, MetLife will continue to cover the costs agreed upon in the insurance policy for which I have been paying for. Nationwide was a godsend for me, when my cat was diagnosed with lung cancer and needed chemotherapy . When I had to put him to rest, Nationwide paid for his euthanasia and cremation, they also refunded me for the remaining days of the month. I was sent a condolence letter and given information on pet grieving services as well. MetLife has big shoes to fill if I ever face a situation like that again. For now, I am very happy with MetLife.
Insurer: MetLife
By: Catherine
Pets best is the best!
I recently insured my three years youngest dogs with pets best after a ton of research and comparison with the other companies. I had a huge vet bill with my oldest dog last year that pushed me to take action and insure the 3 young dogs for peace of mind if nothing else I had only had the insurance for a little over a month when my perfectly healthy pooch had a terrible scary illness of course over a holiday weekend. Pets Best took very good care of us. The claim process was easy and reimbursement was quick I have the reimbursement go directly to my care credit card and that worked out great. Don’t think it can’t happen to you. Insure your pets with pets best and sleep better tonight!
Insurer: Pets Best
By: Beth
Hralthy Paws claims
Quick to repond & make claim payments. Major surgery on a Wednesday, payment made to my account on Monday.Only had one issue in 7 years & decision was teversed on appeal.