Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Has been easy and helpful
Has been easy and helpful
Insurer: MetLife
By: customer
MetLife has been amazing to work with…
MetLife has been amazing to work with to protect my four legged friend Stella. We had another national company with our other job and the service wasn’t anything compared to MetLife. We are pleased with MetLife.
Insurer: MetLife
By: Christine
Pleasant and helpful
All of my interactions thus far with this company have been helpful and pleasant.
Insurer: MetLife
By: customer
Easy and friendly to use
Easy and friendly to use. No extra gadgets or fussing with app to complete claim.
Insurer: MetLife
By: customer
MetLife is an amazing company with…
MetLife is an amazing company with excellent customer service and easy claim process.
Insurer: MetLife
By: customerClaudia Knight
MetLife Pet Insurance has been incredible.
MetLife Pet Insurance has been — and continues to be — the best fit for me and my poodle. Whenever I call with a question, the representatives are courteous and polite. They even ask about my poodle by name, which I really appreciate. I did have one issue getting a refund on time, but it happened during the holidays, and they explained that they receive a high volume of claims during that period. Other than that, everything has been great. All in all, I give MetLife Pet Insurance 10 Gold Stars.
Insurer: MetLife
By: Lynniecia Grey
Very easy to file a claim and very…
Very easy to file a claim and very quick to get a response
Insurer: MetLife
By: customer
Metlife insurance experience was great…
Metlife insurance experience was great for my pet and myself. Great customer service and easy claim submission. Clear documentation on the claim processing status and good response time
Insurer: MetLife
By: customer
I started late in October of 2025 when I signed with sonnet ins. therefor my experience with Sonnet Ins. has been good but limited
talking by phone with one of your agent has been very helpful
Insurer: Sonnet
By: graziano venier
Very simple process
Very simple and easy and did not take a lot of time to sign up to get the pet insurance. I needed it for my dogs.
Insurer: Nationwide
By: customer