Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Delaney was very helpful in updating my…
Delaney was very helpful in updating my cc info and answering some questions I had about submitting claims.
Insurer: Prudent Pet
By: Ladyjaol.com
Everything was so easy to setup and…
Everything was so easy to setup and Stephanie was amazing Thanks Prudent Pet for changing my life and my Kittens lives too.
Insurer: Prudent Pet
By: Kievonda Kelly
Claim was easy to file and explanation…
Claim was easy to file and explanation of benefits was very thorough. Reimbursement was quick.
Insurer: Fetch
By: Christine
Customer service is excellent!
Customer service is excellent and knowledgeable!
Insurer: Prudent Pet
By: llbradygmail.com
Easy to file a claim
Easy to file a claim, superb customer service
Insurer: Pumpkin
By: customer
Your response time is so quick and your…
Your response time is so quick and your explanations of what you cover and what you don’t are very clear.
Insurer: Trupanion
By: customer
really simple to set up
really simple to set up! Michael explained everything well, and made it a very easy experience. Thank you!
Insurer: Nationwide
By: customer
Their website has been down for weeks…
Their website has been down for weeks now and no one is responding to my claims submitted via email. This appears to be a new, common problem as indicated by comments all over their instagram page and reddit posts.
Insurer: Pets Best
By: Jane
Absolutely amazing
Extremely happy with the service provided by pets best , claim process is extremely easy and the service experience it’s amazing . Thank you
Excellent experience
The process of enrolling and choosing the best plan that met my pet’s and family need went smoothly with the assistance of the rep on the phone. I wish I could remember his name. He was very helpful, caring and knowledgeable. Thank you!
Insurer: Nationwide
By: Yolanda