Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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The response time and keeping me…
The response time and keeping me updated on the claim status were superior!
Insurer: Fetch
By: Marti Burgan
Response to questions was good
Response to questions was good. Explanations of claim were explained well.
Insurer: Spot
By: Susan Smith
Always keeping the client updated with…
Always keeping the client updated with what's going on. Also pretty prompt with claim payment
Insurer: MetLife
By: Lisa Valentino
Everything was great but the phone…
Everything was great but the phone system made it very difficult to hear.
Insurer: Nationwide
By: Bigtree
Easy Account Set-Up!
Rebecca was so very kind, knowledgeable and easy to work with! She answered questions I didn't even know I needed to ask!
Insurer: Prudent Pet
By: Nannette
Customer service is very helpful when…
Customer service is very helpful when having issues.
Insurer: MetLife
By: Elena Wallace
Excellent insurance
Excellent insurance. Easy to use portal to submit claims. Very good experience with MetLife.
Insurer: MetLife
By: Ronald Appel
Great experience
The most important thing for me was the personal touch. She gave me the information I needed along with getting to know a little about me.
Insurer: Prudent Pet
By: anniemarkleygmail.com
Great customer service!
So far my claims have been honored on a timely manner and I always get a quick response when emailing or calling which is very unusual these days in customer service!
Insurer: Spot
By: Eileen ORourke
Would not recommend!
The service is slow. The online website hasn't been working for over two months now. I can't access my account. Calling customer service did not help me get into my account. I will be switching to a insurance company that is more easily accessible and attentive to needs.
Insurer: Pets Best
By: Clarissa Lyn Kostka