Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Service has been great
Service has been great. My claims have been processed and approved within weeks. Thank you! 🐶
Insurer: Spot
By: Joseline Delgadillo
Amanda is extremely responsive and positive
Amanda is extremely responsive and has the most positive attitude. I feel like we've been friends for years. She made the whole process of getting insurance for Sophie super easy and answered all of my questions. You can tell she loves what she does.
Insurer: Fetch
By: Sarah D.
Joshua Sabado was very patient with me…
Joshua Sabado was very patient with me and helpful, and I appreciated his help immensely.
Insurer: Fetch Canada
By: Tiara
No feedback on the policy even though…
No feedback on the policy even though initial payment was taken and I submitted the medical records on November 21. Today is December 4.
Insurer: Nationwide
By: customer
Pumpkin has covered (90%) our little…
Pumpkin has covered (90%) our little dog’s operation for a luxating patella and the follow up operation a year and a half later to remove the pins used to stabilize the patella. We could not have done this without Pumpkin’s financial support. Their website is easy to navigate and they are prompt in dealing with claims. Can’t recommend them highly enough.
Insurer: Pumpkin
By: customer
Made a difficult situation a little easier.
I have had pets in the past but it was not until I got my most recent dog that I figured I would get insurance for her. It was the best decision I have made as a pet owner. Our beloved bernedoodle has a sudden and serious health problem she is still dealing with and in all the trips to the vet and the ER with her, including a mulitiple day hospitalization, the one thing I did not have to worry about was how I was going to pay to help her because I have pet insurance. Healthy Paws has been super easy to work with, fair with their coverage, and quick to reimburse us. It has made this challenging time for our family a little easier.
Insurer: Healthy Paws
By: Brenna Rose
I like having the insurance for my…
I like having the insurance for my family member but I dont understand why when I submit a claim I receive an email from the claims department that my claim is missing something. I am only told my paperwork is missing something and incomplete. After I reply asking for clarification and pointing out that I included the invoice from the Vet I then receive another email a couple of days later approving my claim but not telling why I received the initial email. Otherwise the process is easy.
Insurer: Spot
By: Keith Pasquinzo
Metlife is always present on my dog's…
Metlife is always present on my dog's life. I really appreciate all the support and been there when needed. Specially with the reimbursements. They always do what is expected from them! Recommend without any question.
Insurer: MetLife
By: Caio
Great company but slow payments
As far as the price goes, it's comparable with other companies for similar deals. Dealing with the staff was great, submitting claims is easy but getting the claims approved and receiving the payment is extremely slow. You will get the EOB and still take a week to receive the direct deposit.
Insurer: Pets Best
By: Toby Curise
they make it easy
MetLife makes it really easy to submit claim paperwork, and every time I have had to call, the folks at their offices are super kind and very helpful.
Insurer: MetLife
By: Bree