Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Thors medication
very pleased with the process ordering medication, first call in the medication to Pets Best, 2nd they send medication over to vet for approval, 3rd Pets Best sends medication to my house. 4th all with no problems. Very happy with Pets Best Insurance everybody you talk to there are very nice and helpful.
Great Service for my Puppy and Cat!
I've had Pets Best ever since getting my puppy. She's had her typical puppy things taken care of quickly and with very good communication when I had questions. When she got hurt I knew that's my insurance would come through! I'll update this if that changes but it's been a year with no issues!
Definitely recommend
I don’t typically leave reviews but I never had any issues with MetLife! I genuinely enjoy their great customer service and how they try their best to answer all of your questions, even the stupid ones! As a person who works in customer service, I typically stick to companies that have superior customer service. I discovered metlife because it was one of my former employer’s benefits!
Helping Journey
"Our beautiful samoyed Journey came to our family due to conditions that were not ideal for such a wonderful dog. Each time we had to contact Pet's Best, they explained clearly how the reimbursement would or would not be processed We have been fortunate that Pets Best has been so helpful to us during some serious times."
Insurer: Pets Best
By: Margaret
Reliable and easy
Healthy Paws came through at the start of a holiday week when my 4 year old corgi needed emergency surgery for a small bowel obstruction. They quickly approved and paid the claim for the original Emergency Vet and transfer to the University of Pennsylvania School of Veterinary Medicine for the surgery and 4 day stay in the ICU after he developed aspiration pneumonia. The overall bill was $12,286.97. Healthy Paws checked on my dog after the surgery and have been great. I would not hesitate to recommend them.
Insurer: Healthy Paws
By: Judith
PetsBest is the Best
I almost always procrastinate and don't file for claims until the end of the year, however PetsBest is still very responsive and provides feedback within days. Everything that I felt should be covered is covered under my plan and we always meet deductible. If you have a fur baby let the team at PetsBest handle it they will make it right!!!
Pet owner
Excellent service. Claim process quickly. I’m very satisfied with Pet insurance Met Life. I highly recommend to pet owners should buy pet insurance for your pets with MetLife.
Great service
"The claims process was very easy and efficient. Clear instructions and convenient submission procedures were very helpful. Processing time was acceptable and claim explanations were clear. Overall, a positive experience. "
Insurer: Pets Best
By: Gerry
TERRIBLE COMPANY. This company is incompetent.
TERRIBLE COMPANY. This company is incompetent. They won't approve anything and are terrible. Your denied claims DO NOT go towards your deductible. Something I wish they would have disclosed in the policy when signing up. My pet had a cough due to something completely different than what he is dealing with now, and they won't approve his claims of over $1500 because they think it's pre-existing. I even had my Vet write a letter claiming it was not pre-existing. Still won't approve. I then used their Rx platform to order my dogs antibiotics, I paid for next day shipping. Well it's been 6 days and my pets meds are still not here. When I asked about it, they said someone used a USPS label instead of the FedEx label they were supposed to use that I paid for. The rep said that it would be delivered today, but now it's saying tomorrow. What the heck. I HATE THIS COMPANY. I have never used such a sad excuse for a pet insurance company till Fetch. My pet is battling pneumonia and a collapsed lung and has been without his antibiotics for an ENTIRE WEEK. While the reps are competent and accommodating, the company they work for is such a scam. I am spreading this far and wide and plan to take this to social media to spread the word even further not to use this company.
Really Appreciate MetLife
We adopted a Great Pyrenees and immediately purchased wellness and sickness/hospitalization insurance for him. Later, he became ill. We are so glad we had pet insurance. MetLife took about 29 days to pay the claims but they did pay them. We thought initially it would take 5-15 days and were a little frustrated but the contract does give them 30 days. The bill was pretty large and we were very satisfied concerning the insurance coverage payment. There was no fuss; the representatives were very helpful; and we are so glad we purchased the insurance from MetLife. It is a smart decision. We will absolutely continue the coverage throughout our pet's life. I have the experience of having a beloved pet without insurance and he needed each hip replaced and just caught everything - but he was an angel and it cost us a lot over his life. This is why we immediately insured our GP and it's been a great decision. We highly recommend MetLife.
Insurer: MetLife
By: Kristin