Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Best pet insurance
Best pet insurance. Easy processing. Quick turnaround on claims.
Insurer: Spot
By: Suzanne Davis
Best for Hassle-Free Claims
I’ve had my poodle for 7 years now and I used to be a Trupanion customer. After switching to Figo I can say that the service and claims process is much much better than its competitors. Because of Figo I don’t have to constantly worry whether a veterinary emergency or procedure will set me back financially. Figo is a top quality insurer and I recommend them to anyone who needs to cover vet bills. They can be a bit on the pricier side but you definitely get what you pay for. Key Features: - Full cloud support to store policy documents and anything you’d like to add - Dedicated email address - Easy claims process that can be completed with just a few clicks - Social profiles to connect with other pet owners and post pet photos and microchip info - Claims process you can track from start to finish - Partnered with Costco
Insurer: Figo
By: Alvaro
Pumpkin is a lifesaver
Pumpkin is a lifesaver. Without pumpkin, providing top notch medical care for my dogs would be so much harder! I appreciate everything Pumpkin does for my dogs and me.
Insurer: Pumpkin
By: Sara
They paid 5% of an emergency claim…
They paid 5% of an emergency claim where the policy says 70%. We wasted our money on this policy and were deceived by what they said they would cover. Despite trying to appeal, we were told the claim was closed and recourse was not available. Terrible customer service and claims experience.
Insurer: Figo
By: Joey Herr
Todd was polite
Todd was polite, efficient and quick.
Insurer: Nationwide
By: customer
MetLife is easy to work with
MetLife is easy to work with and their response time is awesome
Insurer: MetLife
By: customer
This is a FRAUDULENT company
This is a FRAUDULENT company! Worth ZERO stars. Do not use this pet insurance company. They use 3rdcwirld call centers for their " Help line " Useless and non reimbursement! My dog needed a simple check up for flea and heart wirm medicine. They did not reimburse me for 1 penny. Do not use them!
Insurer: Spot
By: David Barr
Lauren Morton provided me with…
Lauren Morton provided me with excellent customer service. She explained the policy options and gave me time to ask her questions. She was a wealth of information. I’m so glad I spent time talking to her and chose Fetch for my pup, Hazel.
Insurer: Fetch
By: Karen Marchand
Very Satisfied
Daniel Was Very Helpful! He asked me about my pets, the story of how I named them and was overall just very informative, friendly, and caring. Exactly the kind of service you would want when selecting coverage for the littler members of the family!
Insurer: Nationwide
By: Robinson