Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
STAY AWAY FROM HEALTHY PAWS!
I have senior dogs who have been with Healthy Paws since they were puppies and we were just notified that our rates are increasing by over 400%. Healthy Paws is doing this to all senior pets now, they're trying to get rid of them. It's sadistic. They're now owned by the insurance company Chubb and Chubb ONLY cares about making money, they care nothing about our pets or the promises Healthy Paws made to us when we first opened our policies. Not only are our premiums increasing by over 400%, but they're reducing our reimbursements from 90% to 70% and raising our deductible. Please join the Facebook group called "Senior Pets Priced Out By Healthy Paws" and do a Google search for the dozens and dozens of Reddit threads that so many folks are writing about the BS that Healthy Paws/Chubb is currently trying to pull. It's absolutely horrifying. My monthly premiums are going from the $300's to the $1200's. PER MONTH. Even ChatGPT took a few tries to understand this when I was running my new premium scenarios through it- it kept thinking I meant $1200 per YEAR. This is completely criminal behavior. And don't believe all the fake positive reviews that all these new fake accounts are leaving on TrustPilot- FAKE, FAKE, FAKE. Senior pets are getting royally screwed over by Healthy Paws and Healthy Paws/Chubb COULD NOT CARE LESS. They want to get rid of us. It's so sad because they used to be such a decent company. :(
Insurer: Healthy Paws
By: Schmitt
I have 5 dogs and my poor Buddy just…
I have 5 dogs and my poor Buddy just passed away MetLife Paid policy limits of $5000 twice in the last 3 years no agreements. Highly recommend anyone with pets have insurance
Insurer: MetLife
By: Jeff Kaplan
Resolve redundant policies
Agent called to are knowledgable, cheerful and effective
Insurer: Nationwide
By: Felix
So far so good in my first year of…
So far so good in my first year of coverage. Pay outs are quick and staff is very friendly
Insurer: Spot
By: Kelly Hanson
WORST COMPANY TO WORK WITH
I have had the absolute worst experience with this company. My employer provides pet insurance through Nationwide which is why I chose them in the first place but that was the biggest mistake ever. I made my FIRST round (yes 1st round) of policies through nationwide and provided my employee ID for payroll deduction. 1 out of 3 policies lapsed because "I did not enroll through my employer" so the payroll deduction could not be made (EVEN THOUGH I PROVIDED MY EMPLOYEE ID FOR DEDUCTIONS). Tell me why my other two policies are perfectly fine and active? Throughout the 2 months of going back and forth I have had a representative tell me that Nationwide is fully in the wrong and made the mistake of not directing me to my employer and because of this, I didn't have to backpay the months the policy lapsed. I called them two weeks later to ask for an update and a new representative was now telling me that I needed to backpay the lapsed policy to reopen it. I refused to backpay it and told them to cancel it so I could make a new policy THROUGH my employer's website. I made 3 new policies through my employer and planned to keep the original 2 open so that my dogs were covered between the activation periods. I got confirmation emails of the new policies and everything seemed to be fine. My dog gets seen by a vet and I go to file a claim and now they are advising me that I can't have two policies open and that I needed to cancel one. If I were to cancel the original policies, they would have to go through the underwriting process again and risk not being covered for what they were recently seen by the vet. They would also not be covered till the new activation date which was January. In addition to this, they rep said that I may run into more problems with the new policies because the employee ID was incorrect EVEN THOUGH I SIGNED UP THROUGH MY EMPLOYER'S WEBSITE. Because of this she asked me to give my social security over the phone. I asked if they were ever going to notify me of this problem and request my social security through an email and they said no which means that they would have probably canceled the new policies due to the wrong Employee ID and NOT NOTIFY THE POLICY HOLDER. On top of all of this, the supervisor I spoke to was unprofessional, not caring and polite at all. This has been the worst experience ever.
Insurer: Nationwide
By: Leilani
Nationwide needs to change its practice when you upgrade policies
Nationwide provides a valuable service to pet owners. My complaint is that my dog currently has an existing policy and I wanted to upgrade the policy. I applied for the newer, more expensive policy but was advised that they needed to cancel my current policy in order to process the new (more expensive) policy. So, my pet is now uninsured for the entire month of December until my new policy kicks in on Jan. 1. That is a terrible practice and even worse customer service -- the only way I can upgrade my pet's policy is by leaving them uninsured for one month. That practice needs to change.
Insurer: Nationwide
By: Claudia Levitas
Pets best has the worst service I ever…
Pets best has the worst service I ever had, and I am 76 years old. In short they will find ways not to pay your claims. I never would use them for my pet insurance.
Insurer: Pets Best
By: paul christy
So easy to submit claims
Very easy to submit claims! I was expecting a lot of back and forth, or having to push for updates, get info from my vet, etc. but it was actually so easy to do right from my phone. The claims were processed and accepted in less than a month. Very happy with the service, and now I can focus my attention all on my cat’s health.
Insurer: Spot
By: Kat
Highly Recommend Fetch!
I initially went to sign up online but needed to know if I could change the pet name attatched to the policy as we haven't named our puppy yet. I had to call in and I spoke with Nadine, who was very knowledgeable, pleasant and cohesive with the information. She answered my questions and had me signed up in no time.
Insurer: Fetch Canada
By: Heather Nunyabuzness