Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I recently submitted a claim for my dog…
I recently submitted a claim for my dog Harald. I appreciate the very good communication regarding submitting the very correct paperwork. I received information regarding the payout, deductible & co-pay for meds. However, this amount does not total the 80% of the invoice I was expecting. I accept this, but would like to review a detailed breakdown of the payout. I’m grateful for the insurance, but believe there should be more transparency.
Insurer: Fetch
By: Joan
Nadine Van Ness made the experience of…Purchasing the right policy for my pet. She was through, and processing my request with ease. A please to work with her,
Nadine Van Ness made the experience of purchasing Pet Insurance a breeze. She was knowledgable, respectful and processed my request with ease.
Insurer: Fetch
By: Kateryna Spalma
I have had pets best insurance for…
I have had pets best insurance for years and have been happy with it. Not sure what is going on there now. There system has been down for months. Getting a claim submitted is like getting an act of congress passed with no communication. Calling is no better - long hold periods - several disconnects & no real answers when you get through & lots of apologies read from a script. Very frustrating & Disappointing. Everything was so easy though tge app prior to this and when you called with questions there was answers or people willing to get the answers. I am hoping this is a transitional period & it goes back to the customer care it used to provide
Insurer: Pets Best
By: Susan Bunker
Very prompt and easy to understand.
Very prompt and easy to understand.
Insurer: Pumpkin
By: Deborah Patrick
AMANDA 'EXEMPLARY' CUSTOMER SERVICE FOR LADY REDD
AMANDA DEMONSTRATED 'EXEMPLARY' CUSTOMER SERVICE, SHE WAS 'VERY KNOWLEDGEABLE' ABOUT THE VARIOUS BENEFITS FOR MY PARTICULAR PLAN FOR LADY REDD. SHE TOOK THE TIME TO EXPLAIN 'IN DETAIL' ABOUT THE COVERAGES AND AMOUNTS. SHE MADE SPECIFIC RECOMMENDATIONS FOR EACH ITEM COVERED IN LADY REDD'S POLICY, PER MY QUESTIONS AND NEEDS. SHE WAS ALSO VERY 'WARM AND PERSONABLE' IN REGARDS TO MY PET'S PARTICULAR BREED. THE QUOTE IS ALSO AMAZING FOR THE SERVICES NEEDED. AMANDA WAS ALSO EXPEDITIOUS IN GETTING MY POLICY DOCUMENTS SENT OVER TO ME. MY EXPERIENCE WITH AMANDA WAS A 'PLEASURE AND DELIGHT.' I REALLY APPRECIATED CONNECTING WITH AND TALKING WITH HER. SHE WAS 'AMAZING!'
Insurer: Fetch
By: Robin Webb
It’s been a pleasure.
I chose Sonnet because of their Trust Pilot reviews/ rating. 👍🏼 I just signed up and transitioned yesterday. The few chat/ phone reps I’ve spoken to have all been amazing. 😃 Sonnet even included more for $10 less than what I was paying. They also have chat/phone support after 8pm which I’m not used to. The process has been seamless!
Insurer: Sonnet
By: Devin Wilson
Cannot recommend Healthy Paws enough
Cannot recommend Healthy Paws enough. My incredible Maine Coon feline had an ongoing medical crisis that lasted for almost 18 months that was extremely hard to diagnose. Eventually, through persistence and the support of Healthy Paws - we were able to figure it out and treat him accordingly. He has now totally recovered and is living his best life with years and years left. This would not have been possible without the unrelenting support from Healthy Paws through endless procedures and diagnostic tests to get it right. Healthy Paws has my eternal gratitude and absolute confidence.
Insurer: Healthy Paws
By: D P
Amanda Mello was a pleasure to work…
Amanda Mello was a pleasure to work with! Thank you, Amanda for the help in getting set up.
Insurer: Fetch Canada
By: N. D.
Fast,easy,no nonsense pet insurance.
I had pet insurance on my 2 dear pups back in 2005. It was a nightmare to get any money back. Had to get paper copies from Vet,fill out long claim forms with lots of details,mail it in ,then was often called for more info. Not with Pumpkin,my husband uploads the paperwork that my Vet is nice enough to email me. I fill out a few important questions on Pumpkins online claim form,upload the documents and that's it,no questions asked! Now that I have direct deposit I get reimbursed so quickly! I've called customer service for some questions and they answer the phone is than less a minute. That's unheard of these days. I am so happy my dear pup has Pumpkin insurance to help with the costs of her care
Insurer: Pumpkin
By: Marianne