Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Takes forever to pay claims
When submitting a claim it says will process in 3 days. Then it switches to 5-10 days. Then it switches to 15 days. Policy says they will be pay within 30 dqys. I'm at day 28 and nothing has been done with my claim. I'll be filing a complaint with the Attorney General. Met Life does not do what they promise in the contract but expect me to follow it or they'll cancel you. Go with another provider and skip over MetLife.
Insurer: MetLife
By: Jamie
Love MetLife!
I currently have 5 standard poodles with MetLife Pet Insurance, and have had my policies for several years. I have been very happy with MetLife, and have had all of my claims paid for over the last several years. The length of time for reimbursement on illness claims has increased, but all have been settled within 30 days or less. My wellness claims are reimbursed within a week usually. I have had several different pet insurance policies over the last 12 years and MetLife is my favorite, so far.
Insurer: MetLife
By: Ginger
Schnoodle Care
They do a great job with my dogs. They keep is informed and provide good follow up care.
Healthy Paws is the best
I have 2 dogs about 4 years old who have been problems for some time now. Fred (a mixed breed rescue) tore his both ACL's and a meniscus and Wilma (a Labrador retriever) is prone to mast cell tumors. Both were able to receive the best care because of Healthy Paws. I also had my last dog Mr. Magoo insured through Healthy Paws and, even though he was a big dog (80 pounds), he lived comfortably until 14 years old since we were able to provide the best care for him.
Great Coverage, Especially for Multiple Dogs
Very happy with my MetLife Pet Insurance coverage. It is great that we can cover both dogs with a single plan that means we reach the deductible more quickly and can make the most of the benefits. I haven't had any issues with claims being denied even though one dog had to have some pretty serious surgery. Claim processing has been a bit slower than they said it would be, but overall, I've been pleased with their service.
Insurer: MetLife
By: Dylan
PetsBest is worth it!
"We had a different pet insurance more than 20 years ago and had nothing good to say about it. When we got our newest rescue dog, the vet had flyers about PetsBest in the office and we decided to give pet insurance another try. It has been worth it! PetsBest is easy to file claims with, responds quickly, has provided great coverage, and the customer service has been excellent. We would highly recommend PetsBest to anyone!"
Insurer: Pets Best
By: Sandra
I'm sorry I switched to Pets Best
I filed a claim for my 6yo Tibetan Terrier's ear infection which occurred within the 14 day waiting period. It wasn't covered, which I completely understand. However, it is now deemed a pre-existing condition, and any ongoing issues she may have due to this infection or any ear infection from here on out will not be covered. Even if it's in the other ear? Also, Pets Best excludes medicines, which were covered by her previous insurance., Read the fine print. And if you have a question that isn't in the FAQs, be prepared to go through a many call prompts and an extended wait time on the phone.
Insurer: Pets Best
By: John
Accolades for Healthy Paws
One hopes never to need to rely on pet insurance, but when the situation arises it is important to know that the company you chose is honest, reliable, dependable and caring about your pet. Healthy Paws is such a company. They have been there for me every step of the way when our dog required unexpected back-to-back surgeries. Their rates are reasonable, their response to questions is swift and their reimbursements are prompt. Furthermore, the process from start to finish is made clear and easy on the Healthy Paws website. We have been subscribers to Healthy Paws for 8 years and they have stood behind their promise throughout.
Insurer: Healthy Paws
By: Amy
Successful Claim Submittal and Reimbursement
I submitted multiple claims for my dog's recent injury and all were processed successfully. I was very pleased with the quick responses I received regarding each claim. It was a relief knowing that Pets Best met our needs during a stressful time for our dog's care.
Awesome Company!!!
Pets Bets gets Exceptional scores from me all around. Filing a claim is super easy, understanding the payout/deductible system is also easy; but if you need help, friendly and knowledgeable customer service is always there to help. Monthly prices, plan options and deductibles cannot be beat! Create the plan that works best for you and your pupper (pet). Very, very happy with Pets Best!