Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Metlife is Getting Better!
This submission was good. My experiences in the past have been around the 1 star level. Hopefully they're getting better. It would be nice if they could include the Claim number they're working on in the e-mail replies.
Insurer: MetLife
By: Kobe
So easy to file a claim online
So easy to file a claim online. Fast response that claims are being processed. Very fast process to receive payment for claims.
Insurer: Spot
By: Laurence Apel
Great experience
Super easy to make a claim, they hold true to what they say they will cover, fast turnaround. Have recommended to many people!
Insurer: Healthy Paws
By: MNH
I am very happy with the coverage
I am very happy with the coverage and the monthly fee. When I've called with a question, the reps are always very helpful and interested in my cats. I always recommend Nationwide to my friends with pets.
Insurer: Nationwide
By: Wendilee
Healthy Paws Pet Insurance has been my…
Healthy Paws Pet Insurance has been my favorite pet insurance for three of my dogs. They are very professional. They promptly pay what is due, sometimes even in one-two days after receiving the invoice.
Insurer: Healthy Paws
By: OM
FANTASTIC pet insurance!
Easy claim submission. Fast pyment. GREAT customer service.
Insurer: MetLife
By: customer
Customer for over 9 years and I am so happy that I decided to go with Trupanion!
Customer service reps are always super nice and helpful. They genuinely care about my pets. Whenever I submit a claim I have a check in my hands in less than a week. I am always referring pet owners to your company. Thank you and I would not go elsewhere.
Insurer: Trupanion
By: Ella
I've been so happy with my decision to…
I've been so happy with my decision to go with MetLife for my dog. It has been such a great experience for us both!
Insurer: MetLife
By: AL Louie
Wonderful company
Talk to a representative, very pleasant, took care of everything I needed immediately. Filed a claim with a very fast reimbursement. I would recommend this to any pet owner.
Insurer: Spot
By: Sue Malochleb
Trupanion is so easy to work with
Trupanion is so easy to work with! Everyone I have interacted with has been so helpful and they pay claims super fast. My dog had surgery and the claim was approved and paid within hours.
Insurer: Trupanion
By: Elizabeth