Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
Other Categories
Metlife always provide excellent care…
Metlife always provide excellent care and quick turnaround with claims. Metlife is upfront with any changes to their policies.
Insurer: MetLife
By: Kim Atkins Parker
METLIFE BEST PET INSURANCE
Excellent customer service and reimbursed quickly. MetLife CARES!!!!!!!
Insurer: MetLife
By: Stella Alvarez
Angelica was amazing.
Angelica was amazing.
Insurer: Nationwide
By: Rafael
Having MetLife insurance is made it…
Having MetLife insurance is made it convenient to take care of my dog and her healthcare needs. The app is extremely easy to use and I appreciate the coverage.
Insurer: MetLife
By: customer
Very easy to make a claim and very fast…
Very easy to make a claim and very fast response.
Insurer: MetLife
By: customer
The representative who helped me was…
The representative who helped me was knowledgeable, efficient, and helpful.
Insurer: Prudent Pet
By: Nikki Shevitz
Kept me updated on my reimbursement and…
Kept me updated on my reimbursement and sent the funds in a timely manner. Very nice customer service .
Insurer: MetLife
By: customer
So Far so good
Just signed up so far the rates and the ratings have been phenomenal. Obviously no vet visttet but the customer service has been great especially Maddie who made things easy was very kind courteous and friendly thus far very happy I made the switch from Pets Best.
Insurer: Prudent Pet
By: Anthony Paone
Claims are paid promptly and the process is user-friendly!
The website is easy to use, the claims process is straightforward, claims are paid promptly, and emails communicating the status of a claim are appreciated.
Insurer: MetLife
By: Therese Bessette