Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance is a must!
Healthy Paws Pet Insurance has been a total game-changer for us. When my cat Ollie faced multiple medical crises: he was hospitalized four times after becoming allergic to his initial treatment for a bout of nausea/vomiting - and no one could figure out what was wrong at first, which was terrifying and so were the vet bills we were racking up. Thankfully we got a second opinion, and this doctor realized the allergy and was able to treat it. Healthy Paws came through for us during this already difficult time.. They reimbursed 80% of the costs, and honestly, it made a stressful time a lot easier to bear with their quick turnaround on reimbursements and ease it was to upload receipts and medical records. I can’t recommend them enough. Ollie and I are so grateful!
Insurer: Healthy Paws
By: Wendy Z
Amazing customer service
Amazing customer service ! Amazing value ..,love love love that I was able to obtain affordable insurance for my 2 babies :) Sandy : Ken was my agent👍🏻
Insurer: Nationwide
By: Ken
Worst pet insurance ever ...by far
I switch to this company because Nationwide was getting more expensive. WHAT A HUGE MISTAKE. This company treated you like your worst enemy when you file a claim. On top of that asked for records, when in 10 years with Nationwide (previous pet) they paid without records and received a detailing explanation of benefits for the deductions. Please do not buy this insurance, in my opinion, based on my personal experience, is the worse in the market. They will gladly take your money for premiums, but as soon you file a claim, you will find out I am correct. Went back to Nationwide.
Insurer: Pets Best
By: Juan
Outstanding Customer Service
Over the years Healthy Paws has provided prompt and outstanding customer service! They consistently come through for me and my fur baby!
Insurer: Healthy Paws
By: Dr Deb
It great to have a company that's great…
It great to have a company that's great in taking care of your pets needs. My little bichpoo had surgery 2 years ago they paid the medical expenses. Then the week of Christmas this year my bichpoo was in the hospital for 2 days. Trupanion reimburse me for the medical bills again. It's great to know when your pet needs and emergency to see the Vet Trupanion is always there.
Insurer: Trupanion
By: Joyce
Quick response on all our pet bills
Quick response on all our pet bills
Insurer: Spot
By: Layne Anderson
Quick claims handling.
Spot process claims quickly and fairly.
Insurer: Spot
By: Joseph Lapano
It is very easy to submit a claim
We have had this pet insurance for 10 years now and have used it over that time. Our dog has needed 2 surgeries over that time. I request his medical records and invoice, submit them online and they are reviewed and paid in a few days. I really appreciate how quick they are processed.
Insurer: Healthy Paws
By: Jamie
Healthy Paws has always responded…
Healthy Paws has always responded promptly and is always fair. My boy just had surgery & I was reimbursed in a few days. I have had them for 10 years and so relieved that we have coverage.
Insurer: Healthy Paws
By: Sally Pappa
Melody is a great representative
The representative i worked with Melody at ext 6293 was very friendly and knowledgable and she made sure that she explained all options for adding my new rescue to my policy.
Insurer: Nationwide
By: Carolyn Gill