Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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I am beyond grateful for MetLife pet…
I am beyond grateful for MetLife pet insurance. My three year old fur baby became very ill and I had to take him in to the local pet hospital two times in one day then he was hospitalized. I had an extremely hefty vet payment afterwards. MetLife processed the claim within 4 days. All o can say is thank goodness for MetLife and I recommend them to everyone I talk to. You never know when you will need them but are so grateful that you have them in your corner. Thank you MetLife for allowing my baby to get treatment and start healing!! ❤️🩹
Insurer: MetLife
By: Traci Williams
Spot has always been good to my pups…
Spot has always been good to my pups and would recommend to anyone
Insurer: Spot
By: Reuben Acero
I couldn't be happier with Met Life
I couldn't be happier with Met Life. my dog has had a couple of injuries since we brought him home last April. met life is clear about what paperwork they need from you and the vet in order to process the claim, so there's no back and forth delaying their claims review. They let you know when they receive the claim and keep you updated as far as when to expect payment and they are very accurate and quick in processing the claim, In no time, you found the payment deposited to your bank account. I searched a long time when trying to decide what pet insurance would be best for me and my dog. I am so very glad I chose Met Life!!
Insurer: MetLife
By: Nancy Rock
Very poor claims process
Very poor claims process. They reject claims for no reason and provide poor customer service when you call. Do not recommend
Insurer: Healthy Paws
By: LEONARD
Excellent customer service
The customer service I received from Brandi was excellent. She answered all the questions I had. The price of the two policies for the deductible, amount of the policy and reimbursement rate I chose was very reasonable. I had a concern as if your pet is ill, you have 48 hours to get in to a vet or the claim could be denied. My vet is booked sometimes a week out but Brandi advised me I could go to another clinic or an urgent care clinic and this would meet the 48 hour requirement. After purchasing the policy you get notified several times to add your pet's previous vet records. I didn't know this was required when I bought the policies so it took a bit to get the records from the vet. Prudent's on line app is very easy to use which is a plus. I haven't filed a claim as I just bought the policies but I'm hoping filing a claim is as easy as purchasing the policies.
Insurer: Prudent Pet
By: Sheri S
Very easy to submit the claim for my…
Very easy to submit the claim for my sick fuzzy son. Met Life quickly processed & sent a check!!
Insurer: MetLife
By: customer
Quick, efficient and transparent
MetLife is quick and efficient processing my claims. They are transparent and I appreciate the ease of their online/mobile platforms!
Insurer: MetLife
By: customer M
Very helpful
Rebecca helped me when I called in to ask questions. She was very helpful and explained things perfectly. Rebecca made choosing Prudent easier. The website was easy to navigate.
Insurer: Prudent Pet
By: Melissa
Amanda is Terrific!
Amanda was so friendly and helpful, and addressed all my needs. Thank you!
Insurer: Fetch
By: Zsuzsi
The representative assisting me was…
The representative assisting me was very friendly and helpful.
Insurer: Nationwide
By: Julie