Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Chad Wayne was very helpful.....
Three phone calls and two emails got the policy done. I am 85 and our landline phone is not the greatest......but.....Chad stuck it out and was a good listener and patient with me. I am happy with the monthly payment and policy provisions.
Insurer: Nationwide
By: Peter Haggard
The recent experience was really good…
The recent experience was really good compared to previous ones. It was quick and effective, reimburse was done in just a couple of days (it used to be weeks)
Insurer: MetLife
By: customer
Fast refund and excellent service.
Fast refund and excellent service.
Insurer: MetLife
By: Qimudtod
I have had this insurance for 3 years…
I have had this insurance for 3 years now and this is the FIRST time I have submitted a claim, and it has been processed correctly and in a timely manner. Hopefully from now on the service has improved and will continue to be good.
Insurer: MetLife
By: Wendy
Very quick response on claims
Very quick response on claims. Good communication and very transparent. I would highly recommend.
Insurer: MetLife
By: Jodie Guttrich
Efficient fast turn around on claims
Efficient fast turn around on claims. No fuss no hassles.
Insurer: MetLife
By: Kveta Barber
GREAT Company!!
My wife and I have two doxies and we use Fetch Pet for both of them. We did a lot of research when trying to find the right Pet insurance company, and Fetch Pet was the clear winner; we’ve been with them for about three years now. We have both the insurance and the wellness for each of the dogs. Filing claims is so easy through the app! We receive instant notification that the claim has been received, and regular updates while it’s processing. Additionally, processing time has not yet taken the full estimated duration; the turnaround time is quick and the reimbursement goes right into our account, which is so helpful! And if that wasn’t enough, they now have Fetch Pet Rx where we can get the regular medications for the dogs cheaper than through the vet or other pet supply providers. We’ve been so impressed with Fetch Pet. We recommended them to our daughter who now also uses them, and anyone who’s considering pet insurance we recommend Fetch Pet to them as well!
Insurer: Fetch
By: Nick F
Always have speedy turnaround time on…
Always have speedy turnaround time on claims. If I do have to call, the staff is friendly and knowledgeable. Very happy with MetLife pet insurance.
Insurer: MetLife
By: customer
Outstanding Service
Our experience with MetLife has been outstanding.the level of service, responsiveness and support has been most helpful in helping us with our pet’s vet bills.
Insurer: MetLife
By: Lynne Henkin
Met life is a very easy company to work…
Met life is a very easy company to work with. It’s a little difficult at first, but once you get the hang of what they’re looking for it’s very simple to work. And they pay on time.
Insurer: MetLife
By: Frank Brown