Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Very responsive
Very responsive, no argument, no hassle company. Last thing anybody wants to experience when dealing with a injured or sick pet is hassle. Thank you Metlife for making the process easy.
Insurer: MetLife
By: Larry R.
Clarine was very sweet and personable…
Clarine was very sweet and personable and really made an effort to help me! Also everything was processed super fast with her help. And she went an extra step with her impecable follow up! I’m had MetLife for several years but this was the best experience I’ve ever had.
Insurer: MetLife
By: Valerie Filimonenko
Enrollment is user friendly
Enrollment is user friendly
Insurer: MetLife
By: Sandra
Very fast reimbursements
Very fast reimbursements. When I call, everyone is so pleasant and helpful
Insurer: MetLife
By: customer
The claim was easy to submit and when I…
The claim was easy to submit and when I talked to a representative, Joe, he was very helpful.
Insurer: MetLife
By: Tom
I am very disappointed with my met life…
I am very disappointed with my met life insurance I have submitted two claims since 10/21/2025 and have not received one reimbursement I have called six times and have told the checks are in the mail you have debited my visa three times and received my initial deposit but you have not responded to any claim this is fraudulent and I will be contacting t Pennsylvania consumer affairs and filing a formal complaint
Insurer: MetLife
By: John iatarola
Great service so happy I chose to do…
Great service so happy I chose to do business with spot. My dog is healthy and happy too.!!!!
Insurer: Spot
By: William R
The review and turn around time of…
The review and turn around time of processing the claim was quick this time. My experience with past submissions was waiting 5-7 days for the claim to be reviewed and processed.
Insurer: MetLife
By: Joan Labanca
Do not recommend them
I do not recommend them for pet insurance. The whole communication is non existent. They have lack of customer sevice. The lack of knowledge is disappointing. You pay for the insurance and they when it comes times to use it they give you the run around. They do not tell you what is going on. It took over 3 weeks and yet with all the information denied my claim. They did not read all the reports just focused on the what they wanted to. When I reached out to them to discuss i was told that it was already denied and nothing I could do. I am so disappointed in this company. Now we are stuck because anywhere else is preexisting. I am still looking to find one and if I do I will be leaving this insurance and lot looking back. If you want good pet insurance this is not it.
Insurer: Pets Best
By: Karen
Very straightforward process for…
Very straightforward process for submitting claim. Responsible and respectful requests for missing information. Immediate processing of claim once I got my cat’s records to you.
Insurer: Pumpkin
By: Dina Powers