Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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1/2026 Pumpkin has been a great choice…
1/2026 Pumpkin has been a great choice for our family. Our baby had TPLO surgery, a very costly procedure and Everything was handled quickly and efficiently and they really come through! I would recommend Pumpkin Pet Insurance to everyone! Pia Parsons and Zoey
Insurer: Pumpkin
By: Pia
Every call and e-mail gets a helpful…
Every call and e-mail gets a helpful response. Claims are handled quickly and are well aware of what is covered.
Insurer: Trupanion
By: Michele
Relatively easy to file claims
Relatively easy to file claims. Trupanion is so timely responding to and paying for claims. I really wish that my vet could file the claims at the office though. I would not have another dog without having trupanion insurance!
Insurer: Trupanion
By: Elizabeth
The pre treatment estimate process
The pre treatment estimate process was quick, easy and reassuring. It calmed me to know his treatment plan was approved and would be covered before he had it. The customer service and claims process was quick and I really appreciate that.
Insurer: Pumpkin
By: Arizona
Confusing instructions
Confusing instructions, no login info. no payment info
Insurer: Nationwide
By: customer
Very simple process
Very simple process, no need to be contacting multiple agents to discuss your policy, coverage is Very clear and direct, claim service is quick and fair
Insurer: Pumpkin
By: Nick Maffei
Agent was friendly and helpful
Agent was friendly and helpful
Insurer: ASPCA
By: Leeboop
Should not send a survey before…
Should not send a survey before providing status or update of pet insurance that you had to pay 2 months in advance and be told you have to pay next month also. Feel like I’m being ripped off. Unable to give experience until policy is activated
Insurer: Nationwide
By: Angela Renea Hagans
Easy claims submission with rapid…
Easy claims submission with rapid reviews and responses and clear explanation of eligibility and payments. Representatives are knowledgeable and helpful.
Insurer: Pumpkin
By: Suzanne