Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Amazingly quick and a very good thing
Amazingly quick and a very good thing
Insurer: Spot
By: Gail Buce
Preapproval was easy
Preapproval was easy, and Trupanion worked smoothly with the vet hospital
Insurer: Trupanion
By: Jane
Excellent Pet Insurance
Nationwide is absolutely one of the best pet insurances, and the staff is amazing!
Insurer: Nationwide
By: Dina Seligman
Karley was fantastic with helping…
Karley was fantastic with helping clarify a few items. I ended up getting a great policy for my young cat. Great support-easy process online.
Insurer: Fetch
By: Brittany Hummel
My baby was in the ICU for 72 hours and…
My baby was in the ICU for 72 hours and the bill was high. Met Life Pet sent a check within 1 week of me submitting the information. Fast service and condolences because my baby passed away
Insurer: MetLife
By: Pat Holbert
Unexpected MRI expense
My dog Eddie developed spinal pain and needed an MRI. The veterinary hospital was able to get my claim approved in just a few minutes and directly paid for. I didn't have to submit anything myself. I didn't have to wait on a claim or refund, I just paid the hospital the remainder of what I owed for my deductible. It was very convenient.
Insurer: Trupanion
By: Jennifer
Truly grateful
I am truly grateful for MetLife Pet Insurance. From the beginning and all the way until my pet passed away, they supported me during one of the hardest times of my life. Their coverage and guidance helped ease the financial stress, allowing me to focus on loving and caring for my pet until the very end. The claims process was clear. I highly recommend MetLife to any pet parent who wants compassionate and reliable support.
Insurer: MetLife
By: Ismaray Cespedes
Autumn
My experience was great because it was easy and Bonnie Brae Veterinary Hospital could handle it. It was the first time my dog was sick she is only a year old.
Insurer: Trupanion
By: Deborah Stiles