Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service is terrible
Their claim processing is fine but their customer service is terrible. Twice I have reached out to them inquiring about very specific coverages on my policy and all we received were boiler plate answers to refer to our policy coverage paperwork. Duh! That’s why I reached out to them to explain what is covered and what isn’t. I’m not a lawyer and only asked for specifics before procedures were to be done. They answered both times to have the procedures done and then submit a claim to see if they provide coverage. Not professional is any way.
Insurer: Figo
By: Bruce smith
There is nobody that answers their…
There is nobody that answers their phone. No online access. An absolute nightmare and I am sorry to have signed up with them and after less than a year I am leaving. There are many other choices for a pet insurance. I recommend that you find any other than this one.
Insurer: Pets Best
By: Harrison Ed
Spoke to an associate!
Spoke to an associate, they were very friendly and helpful. Easy to make claims through their site. They are going to take good care of my kitty when necessary. 😁
Insurer: Prudent Pet
By: Anita Maillet
Fantastic customer support
Person I worked with was very nice and respectful and clearly outlined and answered all questions.
Insurer: Nationwide
By: Anu
Great Experience with Amanda
Amanda Mello was fantastic. She was patient and knowledgeable and answered all of my questions and assisted me with getting a policy set up that would be best for my dog.
Insurer: Fetch Canada
By: Courtney
Josh helped me lock in a 1 year plan :)
I had been comparing a bunch of different pet insurance options, and Josh S was honestly the deciding factor in choosing Fetch. He made the whole process feel relaxed and human. He took his time, answered every question, and gave real, honest advice that helped me figure out what made sense. I never felt rushed or pressured. Josh S went above and beyond to make sure I was comfortable and understood everything. Really grateful he was the one who helped me get signed up.
Insurer: Fetch Canada
By: Matt
Josh Sabado was very informed and…
Josh Sabado was very informed and answered all of our nquestions
Insurer: Fetch
By: Chuck Starr
Hope for Cooper- Thank You MetLife Pet
We had the unimaginable happen requiring emergency surgery for our sweet pup Cooper. Having pet insurance was so important and allowed us to focus on him while MetLife Pet insurance took care of everything else. They were compassionate, helpful, resourceful, and timely. It was my son who told me how awesome this company is. And he was correct. Thank you MetLife for helping us save our “ Coops”. He is our world.
Insurer: MetLife
By: Anita
Franklin made the process easy and was…
Franklin made the process easy and was incredibly friendly and patient.
Insurer: Nationwide
By: M Rosen
Absolutely horrible customer service
Absolutely, some of the worst customer service I’ve ever received in my entire life. I’ve been misinformed or lied to every time I’ve called in. I’ve made BBB complaints and asked for call backs from supervisors. The agents at the company just get passive aggressive and give you an attitude when you question them about misspeaking. I was told twice you’d rewrite my policy with no lapse after originally canceling due to poor customer service. My account was not rewritten properly and was mishandled due to me having another claim and not wanting to pay. An account manager even told me they could but then said she misspoke. I’m unfortunately going to have to be filing in small claims. Highly advise to avoid this company.
Insurer: Pets Best
By: Tj Silva