Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
easy to submit claims
easy to submit claims, relatively rapid turnaround and fair reimbursement. this is my first major experience with Fetch, and I would recommend it to anyone asking. thank you
Insurer: Fetch
By: Margaret Link
Great customer service
Rebecca was awesome! I was adding a second dog to my account and she made it so easy. Thank you Rebecca
Insurer: Prudent Pet
By: Tracy
Great customer support
Great customer support. Answered all my questions.
Insurer: Nationwide
By: Dave
Great experience during a very stressful time.
Made three calls to customer service during the latest claim process. Before talking business, the customer service folks always asked how my pet was doing and offered sympathy on her deteriorating health. They were also knowledgable and polite. I filed 2 claims this year, both were processed quickly without a lot of hassle.
Insurer: MetLife
By: RU
Polite, Patient & Knowledgeable - Thank you Josh
Josh was polite and very patient (shhh... I signed up while at work). He answered all of my questions very quickly/knowledgeably and thoroughly.
Insurer: Fetch
By: Evan Salka
Peace of Mind
MetLife pet insurance has been such a peace of mind for me and my fury and scaly loved ones! Claims are processed easily and quickly. Thank you!!
Insurer: MetLife
By: Richele
You were informative and polite.
You were informative and polite.
Insurer: Nationwide
By: customer
Customer service was great!
I spoke to Lance in Customer Service as I had to cancel a policy for a friend who is blind and has trouble on the phone. He was absolutely fantastic and so helpful and kind. What a wonderful person to speak with! Then I spoke with Eric as I needed another policy for myself and he was also helpful.
Insurer: Fetch
By: Kathy Clark
Trupanion is always right there for me.
Trupanion is always right there for me. I have had Trupanion for several years and multiple dogs. Whether it's an emergency or a need for illness care, the one thing I'm sure of is that Trupanion will enable me to get the best care for my dogs. My dogs are my teamates in dog sports as well as my companions. Trupanion makes it as easy as they can to help us. I especially appreciate being able to process claims through my Vet's office when they participate.
Insurer: Trupanion
By: Terry Barnaby