Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Customer service was great and…
Customer service was great and everything was approved in a timely manner.
Insurer: MetLife
By: Kim
Great insurance
Great insurance They respond super fast
Insurer: Spot
By: Yalitza Gomez
The registration process was simple
The registration process was simple. Plus, we had Nationwide Pet Insurance for our last pet, and it was simple to submit claims, and we were very satisfied with the service.
Insurer: Nationwide
By: Margaret Hawker
Protect your pet, get MetPet Insurance
This is the best by far best pet insurance! I don;t know what I would've done without it. My 2 fur babies have had life threatening illneses. Very exspensive tests and prcedures to save their lives. Yes, you pay upfront,but fully reimbursed within a few days.I am so very greatful for MetPet Insurance!!!
Insurer: MetLife
By: Linda E Bartko
The best service and the quickest
The best service and the quickest
Insurer: Nationwide
By: Timothy Brooks
Rebecca assisted me with my pet…
Rebecca assisted me with my pet insurance inquiry. She was very professional and answered every question I had throughly. She also offered great suggestions for my pet’s personal situation. Thank you, Rebecca!
Insurer: Prudent Pet
By: lynnlafatagmail.com
Super easy to use
Super easy to send in claims and customer support has been helpful. Gives a breakdown of what got covered hy the insurance.
Insurer: Spot
By: Kiwi
Payment of claims...
I hate that it comes down to this, but you just always read the fine print. They say the claim is processed in 2-3 business days, however what they do not tell you is that it takes 4-6 weeks to review the claim before they process it... At this point I feel like it is a Scam and would not recommend and make sure to review all other Pet Insurance options and read the fine print. Also, in talking to the person a few minutes ago, I really got the feeling that he was trying to prepare me for when the claim comes in do not expect the full amount to be paid...
Insurer: Spot
By: Scott Trapp
Online portal is easy to use and fast.
Online portal is easy to use and fast.
Insurer: Spot
By: Anthony Pipitone