Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great coverage, easy experience.
"My dog Henry had a suspicious mass in his paw that needed a biopsy that required him to be knocked out. Since he was being knocked out anyway, I had some dental cleaning done too. I was worried that this was going to confuse my claim, given that dental would have needed knocking out too. PetsBest was able to communicate with the vet, review the itemized invoice, and understand what was for the mass removal and what was for dental and to cover accordingly. It's nice to work with a company that's capable of thinking things through and not just following some vague flowchart."
Pleasantly Surprised!
My dog was hospitalized and treated for pancreatitis. I was really shocked at the price of veterinary care but I never hesitated in following the treatment suggestions from my vet for my pet. Needless to say, my bill was close to $3000 and worth every cent because my dog survived!!! I have never had pet insurance so I really did not know what to expect. Filing the claims was so easy as I did them online. Communication with Pests Best was excellent. I was informed of the timeline to receive payment and it was adhered to. Pets Best did ask for one more document and I uploaded immediately. My claim was accepted following receipt of the former document, and my it was paid shortly thereafter. I was ecstatic about the outcome because they paid exactly what I thought they would pay. Absolutely no hassle! If you have a pet, and you have no insurance, please consider Pets Best. It is superior insurance.
Fantastic service
"Having three German Shepherds, I've had to file several claims with Pets Best and every single one of them was handled quickly and accurately. "
Gus' Second Chance
🐾 A Heartfelt Thank You to Willow Grace Veterinary Hospital in Middletown DE and Pinnacle Veterinary Specialists in Glen Mills, PA 🐾 This past Sunday was incredibly tough for us. Gus was in severe pain, trembling and barely walking. Having seen something similar before, we rushed him to Willow Grace. The amazing staff there suspected it was a back issue again, but thankfully, not as severe as before. However, by Monday night, things took a turn for the worse. Gus could no longer use his back legs, was crying in pain, and we felt absolutely helpless. After a quick call Tuesday morning, the compassionate team at Willow Grace swiftly got us an appointment with a neurological specialist at Pinnacle Vet. The staff at Pinnacle Vet were incredible. After examining Gus, they confirmed he had a herniated disc in his lower spine. Faced with a very hard decision, we were overwhelmed by their support and kindness. The MRI alone was $3,500 and surgery was estimated between $8,000 and $10,000. Thankfully, when we adopted Gus, we also got pet insurance through Healthy Paws. Reaching out to them, we were met with some of the most understanding and supportive people. We are beyond grateful that our policy covered 80% of the expenses. On Tuesday, Gus underwent emergency surgery and we’re relieved to share that it was a success! He was released today and is now resting at home. The next 6 weeks will be challenging, but he's already showing signs of improvement. If there’s one thing we’ve learned from this experience, it’s this: pet insurance is absolutely worth it. It made what would have been a hard decision easier, and we couldn’t be more thankful to everyone who helped us get through this. So many friends have said they always thought about getting the pet insurance but never followed through. Do yourself the favor, get the insurance. Thank you again to the incredible teams at Willow Grace, Pinnacle Vet, and Healthy Paws for your compassion and expertise. You’ve given our boy a second chance, and for that, we are eternally grateful.
A Solid Choice for Pet Insurance
My claim was reviewed and paid quickly and without question. After my dog needed several hours of surgery from an attack by another dog, my concern and attention was on her. Once I received my final invoice I submitted it on-line where is was quickly reviewed and paid. In my phone and email communications the staff were knowledgeable and compassionate. I appreciate this service as I did not want to go back over the whole incident several times. I felt secure in knowing my claim would be paid in full per my policy. I highly recommend Healthy Paws for your choice for your pet.
Insurer: Healthy Paws
By: Sherry
Pets Best a great insurance
I am very pleased with Pets Best Insurance as they pay claims in a timely manner and have been there to answer any questions I may have regarding a claim.
Thank you Healthy Paws
Since I had my cat from 5 years ago, I have been using Healthy Paws as the insurance provider for my fur baby. I have always had a good experience with the team and whenever my cat had a medical claim, regardless of regular doc visits or even emergency room visit, I was able to get reimbursement within a few days and the reimbursement amount is in line with the policy. Thank you soooo much for helping me take care of my fur baby!
Insurer: Healthy Paws
By: Linlin
Pets Plus Us insurance
Pets Plus Us insurance has stood by us through thick and in. Rosie, our cat went through numerous treatments and surgeries before Age 2 and we almost lost her but our insurance company held our hand all the way. Rosie is almost 6 and she is doing much better. We would recommend Pets Plus Us anytime.
Insurer: Pets Plus Us
By: Zuli
Regretting Choosing Lemonade
I picked them because of the high ratings and price. After submitting two claims with them it has been nothing short of a scam. They conjure up the most ridiculous things to deny a claim and you can’t even speak to a live person to try and voice your opinion or attempt to prove that their information is blatantly false and nefarious. It is a frustrating merry go round of lies. I’ve given up. And now my dog needs to see a specialist and may need surgery and I have no insurance and now he will be considered to have an underlying condition that won’t be covered by a new carrier. I despise this company