Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Terrible vendor. Website and app down since Nov 2025
I've had Pets Best for over three years now and when finally seeking to get reimbursement for coverable elements of my dogs annual checkup, found both their app and website are not only down, they've been down since November 2025! This is ridiculous in this day and age. Have been trying for a solid week to reach them through their phone line to no avail and now will have to file through email. Suffice to say that I will be canceling my plan after this. It's ridiculous to pay $720 a year for insurance that I cannot get assistance
Insurer: Pets Best
By: Chris Pierdominici
I’ve used Healthy Paws Pet Insurance…
I’ve used Healthy Paws Pet Insurance for over 10 years, and they’ve been excellent. Claims are easy, reimbursements are fast, and there are no surprises. Their customer service is professional and compassionate, and they’ve given me real peace of mind when my dog needed care. I highly recommend Healthy Paws. 🐾
Insurer: Healthy Paws
By: Lorenzo Piccolo
Was not paid for operation because…
Was not paid for operation because there were no pre existing vet visits. To me that means no pre-existing problems. Canceled my coverage after receiving no help. Would not recommend this company.
Insurer: Prudent Pet
By: Sharon Good
Peace of Mind
MetLife Pet Insurance is always quick to respond to my questions and easy to file a claim. This gives me great peace of mind that my pet’s health is as great a priority to them as it is to me.
Insurer: MetLife
By: Sherri Nelson
Easy and Fast Process
The ease of filing a claim and how quickly the claims were paid were a relief during a difficult period in the health of my pet. Gave me one less thing to worry about.
Insurer: Trupanion
By: Kim
It was incredibly easy to submit a claim.
Our expecience with Spot has been nothing short of great! The website is easy to navigate, and submitting a clain has been very easy. I would highly recommend this pet insurance provider to all pet owners.
Insurer: Spot
By: Betty Pugh
My online sign in was non functional
My online sign in was non functional. I had some very useful resolution from the insurance rep and his technical team. I was able to recoup an expensive vet visit for the injectable medications used to treat my wonderful dog!
Insurer: Trupanion
By: Elizabeth
Great customer service
Great customer service. Fast processing.
Insurer: Trupanion
By: Renee Marks
Excellent service
Both agents I taped to were very knowledgeable and professional. They helped me with my odor quickly and I wasn't felt pressured by extra sales.
Insurer: Nationwide
By: Melissa
New MyPetCloud portal is full of issues
Original portal to upload claims was not the best, but it worked. The new mypetcloud portal doesn't work at all. Reviewing my most recent claims, the claim amount shows as $0 and the attachments are just the generic confirmation emails from petsplusus and not the actual invoice or claim. So there's no way to know what was actually being claimed. Attempting to upload a new claim via the browser and after going through mutliple pages of clicking and entering 1 piece of information per page, it tells you it failed to submit the new claim. Also, don't try to use the mypetcloud.com site via your phone as it will force you to download the app and won't allow you to use the website.
Insurer: Pets Plus Us
By: Edward