Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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SO GLAD I canceled early and found out what crooks Pet's Best are before spending hundreds of dollars
The "30 Day" money back guarantee is a big fat lie. I signed up For Pet's Best on March 6. I decided not to keep it and called today, April 5 -- day 30 -- on my break at work to cancel it. I was told I would NOT be refunded because the cancelation date would be TOMORROW, day 31 and that I needed to call YESTERDAY -- day 29 -- to cancel, as the cancelation date would be today. WTF? I talked to someone YESTERDAY because I had questions, and she didn't correct me when I said I knew I needed to decide whether or not to keep the policy and tomorrow (today) was the last day to cancel and get a refund. I just went online to my account, and it says I have no pets and no active policies. Sure as F looks like my policy was canceled TODAY, day 30, not tomorrow as the customer service rep claimed. I'll be contesting the charge with the credit card company, filing a complaint with the BBB and the attorney general, and calling Pet's Best on my day off to inform them of them complaints I've filed and that I will warn clients at the dog training/daycare facility I work at to stay away from their company.
Insurer: Pets Best
By: Amanda
Terrible
The will deny claims that clearly meet the terms and conditions. They are the worst of what an insurance company can be, one that just seeks to take your money for profits but don’t think they need to follow their own terms. Customer service and claim reps are unhelpful. Terrible company.
Insurer: Fetch
By: Bridget
Happy Happy
Pets Best is really good and quick when processing claims.
Easy breezy!
Pets Best made filing a claim for our newest doggo's care super simple! LOVE knowing our insurance company is here to help!
Saved our pup
Our dog was recently on a walk in the woods where she got impaled on a stick through the chest. There have been several times where we questioned if she was going to make it or if we had to say good bye to our favorite dog. Fortunately she has been able to pull through and thanks to our pet insurance we have been able to financially provide the care our dog has needed. Without pet insurance and the timely manner that our money has been reimbursed, the financial burden that we would have faced might have gone beyond the care we could have afforded for our girl. We are very grateful for pet insurance and grateful at the ease in which we have been able to file the claim and receive the reimbursement.
Insurer: Pets Best
By: Miranda
Avoid at all costs
One month into my policy some customer service representative cancelled our policy - despite taking our money and rejecting claims for our puppy. We chose the highest level of cover for her. Its not just about policy, its about how hard it is to manage your pets needs and your claims and this company is a disaster. Avoid this provider at all costs, make life easier for yourself.
Insurer: Pets Best
By: Liz
Check and update shots
Very friendly, courtesy, and very gently with my little girl
Great Service
Efficient, helpful, friendly, responsive service.
Insurer: Pets Best
By: Betty
Peace of Mind with Pets Best: A Young Dog Owner's Experience
We're immensely thankful for Pets Best! With two young pups, we've had our fair share of vet visits, and they've always processed our claims quickly and efficiently, covering everything from accidents to spaying/neutering. Their customer service is truly top-notch!
Pet's Best is The Best!
We are so happy that we went with Pet's Best. We chose coverage for accidents and couldn't be happier with the price for coverage. It's even better than my discounted insurance from employer. You all made a very worrisome dog fight less worrisome knowing we were covered. You were communicative and quick throughout the whole claims process. I highly recommend pet insurance and especially Pets Best as you all are, seriously, "The Best" Pet Insurance! Thank you so, so much. "
Insurer: Pets Best
By: Danna