Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Second Dog Added
We’ve had pet insurance with Fetch for a couple of years now. We have just gotten a new puppy and Justin was great to go over options with for the new policy.
Insurer: Fetch Canada
By: Patricia Nicholson-Giglio
I worked with Lauren today to discuss…
I worked with Lauren today to discuss insurance options for my rescue puppy, Mickey. Lauren was very knowledgeable, informative and helpful. She made my decisions so easy for me! I’d highly recommend her to anyone else in need of insurance for their pet! Leslie M.
Insurer: Fetch
By: Leslie Murphy
Great experience
Amanda was amazing to deal with. She helped me choose the best plan for my fur baby and was a delight to talk to!
Insurer: Fetch Canada
By: Greg
Bec no body can talk by phone
Bec no body can talk by phone, I have a problem with the insurce , can u adjust the start date into Jan 29? Thanks
Insurer: Sonnet
By: Julita Caronan
The customer service agent I spoke with…
The customer service agent I spoke with was extremely knowledgeable, helpful and courteous.
Insurer: Nationwide
By: customer
Terrible experience
Terrible experience. Don't waste your money. We have never had pet insurance before… And after dealing with Petsbest for 7 months and getting all types of excuses and denials (and then told I'm only halfway to meeting the $500 deductible)...I canceled.
Insurer: Pets Best
By: Darla
Dissatisfied
Claim turnaround time is longer than usual lately. Filed claim with RX number on receipt and sent photo of label. Figo is requesting more paperwork! This is ridiculous. Hire English speaking reps who are knowledgeable. Service has gone downhill & premiums are higher than ever. A unsatisfied long-time customer.
Insurer: Figo
By: Mm
Fast service and great communication
Fast service and great communication
Insurer: Figo
By: Michele
Very easy to use with our Vet’s help
Very easy to use with our Vet’s help! We have tried other pet insurance companies and Trupanion is the only one we’d use again!
Insurer: Trupanion
By: Joel
The woman who helped me was very…
The woman who helped me was very helpful!
Insurer: Nationwide
By: customer