Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Embrace is the best!
I love having Embrace pet insurance for my cat Gracie. Every claim I've ever made was either paid the same day or the following day. I would recommend them to anyone that has a pet. It's one of the best decisions I've ever made. They are the best!
Insurer: Embrace
By: Cindy Rahal
You guys are great
You guys are great. Once I figured out how to submit the claims and the medical records together. It was much easier. Thank you for making it so easy to submit claims and giving me peace of mind that I can afford to take care of my aging pet.
Insurer: Fetch
By: Denise Duchene
The times that I have called I always…
The times that I have called I always been treated with respect and always have been helpful.
Insurer: Fetch
By: Maria J.
Great Representative
Ms. Melody was professional and made the application process easy.
Insurer: Nationwide
By: customer
The service representatives was to busy…
The service representatives was to busy reading the script than listening to my concerns.
Insurer: Nationwide
By: Troy Cargo
my opinion about this company
Anytime I’ve ever had a question. The customer service has been friendly and helpful. Anytime I submit a claim I get a prompt response that they are on it and then I get an answer or a refund check comes within a reasonable amount of time The only thing I wish I had known is when I got my Pet two years ago I was able to get her to my vet quickly for a health check. It was on a Friday and three days later Monday I called to set up my Pet Insurance and apparently I missed a discount not doing it before hand but being brand new to the Pet Insurance world I didn’t know I wish I hadn’t even been told that by customer service because then I felt like I was being punished
Insurer: Trupanion
By: Ellen Whitbeck
Trupanion is AWESOME!
Trupanion is AWESOME! It's such a relief to know that whatever happens to our boy that we are covered by a pet insurance that truly goes out of its' way to take care of us. The form is easy to fill out to get reimbursed, their responses are fast, and if there are any questions about a submitted receipt it's clear and supportive.
Insurer: Trupanion
By: Marj
They will deny your claims!
I had an accident only policy. Submitted a claim for a leg injury, diagnosed by my vet as a soft tissue injury. Embrace denied the claim, claiming it was an illness and therefore excluded. My vet added more documentation for an appeal, but that was also denied- except I never received notification that it was denied. This was my first claim after years of paying policy premiums. Very disappointed.
Insurer: Embrace
By: Rhea Brown
Do not make the mistake of hiring this…
Do not make the mistake of hiring this insurance company because once you get a claim, it’s pre-existing and you’re screwed with another insurance claim because it would be pre-existing and wouldn’t be covered. This is the worst Insurence Company ever they lie to you. They tell you one thing and it’s another and then you have to call call call there’s always technical problems. They tell you something is covered and it’s not and then it is covered but they make you wait till the end like if you buy packages for rehab and then they deny them all after they say that they’re gonna approve them. They are the worst Insurence Company ever.
Insurer: Pets Best
By: Alicia Toro