Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best is the best in insurance coverage for your pet
"Pets Best is the first pet insurance I have ever had and I am so pleased with their service. Sadly my sweet kitty has been diagnosed with a heart murmur which means lots of vets visit and lots of vet bills. Pets Best makes this situation so much better, easy on line filing process and a fast claims processing with a direct deposit into my bank account. Very simple and easy to understand. It gives me piece of mind to know I will have help with my vet bills so I can put all my focus on taking care of my sweet kitty cat,"
Fast reimbursement
Always great service provided and the claims are paid fast. Thank you!
Quick, easy, and paid!
I had to take BOTH cats to the ER vet because I wasn't sure which one ate the missing strap from a camisole. I was stressed, anxious, afraid, and worried sick about my two little troublemakers, and dreaded the bill for them both. They're worth it, of course, but it was expensive and I had never filed a claim with pet insurance before and was afraid it wouldn't be accepted due to the many horror stories of pet insurance companies not reimbursing. I am so grateful to be able to say that everything that qualified to be reimbursed per the policy documents WAS reimbursed, and without counting the deductible, a $1200 visit only cost $300 in the end. I have called all of my pet parent friends and told them about Pets Best and the experience I had because we all view our pets as our kids, and want the best for them always. I have peace of mind knowing that the premium paid every month is going to an insurance company that has my babies' backs and WILL support the medical care they may need at any time. I am so thankful for PB and the ease of the claim process, especially in the midst of a stressful situation. I cannot say enough good things. This is my first experience with pet insurance and I am so glad I went with Pets Best.
Insurer: Pets Best
By: Miranda
Best Insurance
I have had Embrace pet insurance since 2017 on several different pets. Some have passed away and some have been replaced but Embrace has been a saving grace for me and has allowed me to give me babies the best care possible
Mom of 4
Fantastic! So responsive. Easy to file claims and payment is sent electronically to my account! Love Pets Best!
Timely and Reliable
During the first two years of our dog’s young, active life, he’s had a series of mishaps. Fetch has always paid promptly and reliably. We just adopted a shelter cat, and I’ve had such a great experience with them that I’ve covers him too. They did increase our rate for a year, but then actually just decreased it a bit for our third year.
Pets Best is the Best
My dog tore his dog ACL equivalent and Pets Best covered everything except my deductible and copay. The only thing that delayed one of my reimbursements was Pets Best was waiting for some documents from the vet, otherwise most reimbursement was within a couple of weeks, maybe three. They also covered the second ACL tear in his other leg just 10 months later. I have been really happy with their service.
Pets Best is the bes
Filing your claim is easy online. I have received my refunds that exceeded my expectations. The processing takes a little longer than the insurance company I previously had, but I am very happy with Pets Best.
Can't recommend Figo Pet Insurance enough!
I can’t say enough good things about Figo Pet Insurance. When I got my kitten, I honestly didn’t think I’d need insurance—she was only 8 months old, and friends even told me it would just be a waste of money. But life happens, and sure enough, my sweet kitten ended up injuring herself. I was so relieved to have Pet Cloud. Not only did they come through when I needed them most, but the claims process was incredibly smooth and stress-free. Reimbursement was fast, communication was clear, and there were no frustrating delays or surprises. What really sets Figo Pet Insurance apart is the peace of mind they give you. Vet bills can be overwhelming, especially in emergencies, but thanks to this insurance, I didn’t have to choose between my finances and my kitten’s well-being. If you’re considering pet insurance—don’t hesitate, and definitely go with Figo Pet Insurance. I’m beyond grateful I did!