Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Healthy Paws is the best!
Healthy Paws is the best pet health insurance. All pet parents need Healthy Paws. The coverage is great. Their service is great! We highly recommend.
Insurer: Healthy Paws
By: mike
Peanut
Our little guy had to have emergency surgery. I filed the claim on Pets Best App and it was extremely easy. Pets Best was extremely efficient in processing and paying the claim. They kept me informed during the process through emails and on the app. I am so happy that we chose Pets Best!
Pets Best is - The Best
"Unfortunately my corgi has had several health issues that have had to be addressed both at her regular vet and at the doggie ER. Her bills have been pretty hefty. Fortunately I insured her with PetsBest starting the day I got her from her breeder. PetsBest has paid exactly what I have expected based on Murfee's policy. Each claim has been paid very quickly and accurately. I am thankful for PetsBest and totally impressed by the quality of customer service. "
Insurer: Pets Best
By: Shelley
Don’t waste your money
They deny everything. And drive you to spend even more money to “cover” your pet and then they cover nothing. So in the end just pay out of pocket and hope for the best because they don’t care about you or your pet. They aren’t the PetsBest. They are only good for their bottom line.
Insurer: Pets Best
By: Kacey
Great Pet Insurance
"I have had Pet's Best for 7 years for 3 dogs. It is easy to file claims. I have never had a claim questioned/denied as long as the appropriate paperwork is attached to the claim. My 3 dogs have had expensive surgeries and I am SO thankful I have Pet's Best."
Scary situation made easy
I was hoping to pay my premium and never need to use the accident/ illness insurance. But, our dog possibly ingested some bad stuff. The vet and technicians all made the situation much more manageable. If they had been worried they didn’t Let on. But they were very honest with us and put us at ease.
Pets Best is the Best!
Its so easy to use and has come through for us in hard times with our fur babies!
Great work!!!
Absolutely best decision I ever made was getting this insurance! Never had any issues with submitting claims and receiving reimbursements. The claims turnaround is extremely fast.
Pets Best: Safe, Reliable and Super Responsible!!!
This is my first time with pet health insurance. I've had a great experience with PETS BEST. It's easy to upload information, they respond quickly, and in less than a week I received reimbursement for the costs associated with my pet's last visit to the vet. They're great!
Claims
We have submitted a few claims for our Rottweiler puppy over the past few months. Every time the claim was reviewed, processed and refund deposited within a week. The one time the claim center needed more information they emailed me and I sent the additional information and the claim was processed! Excellent customer service and claim processing dept!