Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Nationwide Pet Insurance has excellent customer service
I have had Nationwide Pet Insurance for over 10 years, and I have never had any issue. They have an easy to use website to open new claims and review the status of all claims. I have used the vet line for questions about issues with my dogs. My dogs are my family, and I would not work with a company that did not love animals and provide great customer service. My dogs are therapy dogs, so it is important to keep them healthy. Once I submit a claim, it takes about a week for the money to go into my account (I use the automatic deposit feature). I highly recommend Nationwide; based on cost, benefits and customer service.
Insurer: Nationwide
By: Vicki
Why I Recommend Pets Best to Every Pet Owner I Know
I can't thank Pets Best enough for the incredible support and services they provided to my wife and me during one of the most difficult times of our lives. Back in January 2025, we noticed a lump on the nose of our 14-month-old Australian Shepherd. After two weeks of uncertainty and no clear answers, the lump continued to grow, and the word "cancer" started to enter the conversation. It was terrifying. Right away, I contacted Pets Best, and the support specialist I spoke with was incredibly kind and reassuring. They let me know that Pets Best would be with us every step of the way. That gave us the peace of mind to focus on getting our dog the care she needed and explore every option our doctors presented. Over the course of three intense weeks filled with appointments and procedures, Pets Best kept their promise. As vet bills stacked up, they handled our claims efficiently, making a painful and stressful situation much easier to bear. Whenever I share this story, the first question I get is: "Do you have pet insurance?" Without hesitation, I proudly say, "Yes—we have Pets Best." Their policies are excellent, the claims process is simple and transparent, and their support team is top-notch. I've never been put on hold, and every question I've had has been answered quickly and compassionately. Since then, I've become a strong advocate for pet insurance and always recommend Pets Best to friends, family, and fellow pet owners. We now have the same policy for our new 14-week-old puppy—who, unfortunately, has already had a UTI and a broken leg—and once again, Pets Best has been incredible. They continue to make veterinary care easy, accessible, and affordable.
Much better experience than expected
"I work in the health insurance industry (People Health Insurance), so I know how many issues there are with getting claims paid. I expected the worst. I had just gone through a rather traumatic experience with my pet, and an emergency room visit, which was not cheap. I was glad to have Pets Best to help cover some of the cost. I provided my receipts, and there was no questioning, no follow-ups for additional information, no delays. It took a reasonable amount of time to get reimbursed, 2 weeks. So, it was a pleasant experience all around. Thank you Pets Best."
Pets Best has saved Sally's life
She was diagnosed with terminal cancer over two years ago. Pets Best has kept her alive. Without their seemless coverage I don't know what I would have done. I can't thank them enough for the continuing help and support.
Easy Claim
Process of making claim was easy! Quick response!
Best Pet Insurance
Healthy Paws has exceeded my expectations. It is so easy to submit a claim, each time I do I can't believe how quick and easy it is. Their customer service is super helpful. My dog just had cataract surgery and they even covered that expensive bill without a hassle. AND they sent a follow up email to see how my pup was doing. Such great service! I would highly recommend them to anyone looking for pet insurance, Gina Earley
$14k emergency surgery almost completely covered
My 11 y.o. Yellow Lab, Jake, needed emergency surgery for a bowel obstruction in early April 2025. We were out of state at the time nearly 2,000 miles from home, and it was super stressful. Also very expensive. He was hospitalized for 3 days in the intensive care unit at an emergency facility in Tucson, AZ. I felt confident in proceeding with treatment and surgery because Pet's Best has been consistently reliable in paying Jake's past claims. If not for Pet's Best, I would've had to make the unimaginable decision between my sweet boy's life and what I could afford out-of-pocket. The claims process was easy and relatively quick, especially given the extensive medical records and charges involved. I received reimbursement via direct deposit about 3 weeks from Jake's discharge. My one complaint was that they did not cover the nutrition he required post-surgery via an NG tube. Jake had been anorexic by then for 3 days and still refused to eat on his own. That liquid nutrition was medically necessary to give him the nutrients his body was lacking and needed to recover. And the vet needed to monitor how he was digesting (and eliminating) food, since he'd had his stomach cut open and a section of his colon removed. Given the circumstance, the nutrition absolutely should've been covered. But it was only about $150 of a $14,000 bill, so I didn't pursue appealing. Ultimately, they paid everything else, and most importantly...Jake is still with me Overall, I've been very happy with Pet's Best! Other than the nutrition denial, they seem to cover (and deny) services appropriately. I'm so grateful to have the peace of mind knowing I don't have to decide between my dog's life and my bank account.
Insurer: Pets Best
By: Kristina
Best decision after getting Lenore
We are very grateful to have pet insurance for our dog Lenore. She has had an issue with front leg lameness and with the insurance we have been able to respond to helping her recover fully . Pets Best makes it easy to file a claim and be reimbursed. It is also a relief to know we can fully commit to making the right decisions about her health with insurance backing us.
Filing Claims is awful, request excesive amount of information for small things
My company moved from Nationwide to MetLife this year and it has been a AWFUL experience. Its been 1 month since I filed my claim and I weekly get emails of them asking for more information on a simple straight forward short vet visit. They have medical records, charts, receipts and continue to ask for something new each week. No one has ever been available in their "Chat" online feature. Some how my plan is more expensive and the coverage is nonexistent. Would not recommend to a friend. The only reason Im giving a star is because the lady that set up my plan initially was very nice on the phone. It was all down hill from there though.
Insurer: MetLife
By: Kristina
Sonoma Cat Dad
I have been a loyal customer of Pets Best pet insurance and Arroyo Veterinary Hospital for several years, and I couldn't be happier with the coverage and care provided for my beloved pets, Mia and Felix. From routine check-ups to unexpected emergencies, Pets Best has consistently offered reliable and comprehensive support. The claims process is straightforward and hassle-free, allowing me to focus on my pets' health rather than paperwork. The customer service team is always friendly, knowledgeable, and ready to assist with any questions or concerns. Thanks to Pets Best, I have peace of mind knowing that Mia and Felix are protected and well-cared for. I highly recommend Pets Best to any pet owner looking for top-notch insurance coverage.