Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very long claim processing time and not responsive.
I made a first vet visit for my cat after purchasing embrace for several months. My cat was vomitting and much less active. It costed a few hurndreds. I made my first claim. Then received reply saying the 1st claim will take 30 BUSINESS days (i.e. ~40days) to process, and future process time is 10-15days. I am disappointed as reviews were saying they have quick processing time.
Insurer: Embrace
By: brian
I have been using Fetch since I adopted…
I have been using Fetch since I adopted my deaf puppy eight months ago, and they are simply wonderful so far has been smooth and submitting claims and very prompt in providing updates. This is a step up from what I’ve had in the past using other pet insurance companies.
Insurer: Fetch
By: Bonnie
Highly dissatisfied
Highly dissatisfied. I called to cancel and they still took the payment and overdraft my account. I called in enough time to stop the payment. Poor service.
Insurer: Nationwide
By: customer
Satisfied Dog Owner
Friendly agents that responded to my every need with a courteous and knowledgeable demeanor. The 24 hour vet Q & A is a wonderful addition to the plan that I have utilized several times. In comparing Prudent Pet to other plans I found their premiums to be better than the heavily advertised plans scene in my searches, I have had their insurance every year since my dog was 2 months old and have changed the policies parameters in each of those 3 years. It was a very simple process.
Super easy to file my own claims
Super easy to file my own claims. It takes less then two mins. Always awesome help over the phone.
Insurer: MetLife
By: Heather C
Because I received a lot of help and a excellent costumer service.
Because I received a lot of help and excellent customer service. The person who helped me, Angelica, was very kind and very patient.
Insurer: Nationwide
By: customer
Chad was great
Chad was great! Very detailed and informative!
Insurer: Nationwide
By: Kristin
Great Representative
Had a great representative with Jon. He was very friendly and easy to work with and had all of the information I needed.
Insurer: Nationwide
By: Jill
Fixed mistake
They did not reimburse me the proper amount when I first filed a claim, but once I called customer service, they acknowledged the mistake right away and processed the claim again.
Insurer: MetLife
By: customer