Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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stay away from this insurance
I have been with this insurance for two years. I made 3 claims , 3 of them which i paid from my own pocket because my deductible was 200$ and they myst get sick more than once and then you are fully covered as long you pass that 200$ deductible. there is an increase in price i started 2 years ago at 40$ now i am at 78$. they will not listen to your concerns or any request. They will have any excuses or an argument for a price increase. In my case they said vet cost through the year and that is depends on the amount of dogs of the same breed in my area who goes to the vet. I just spoke to the receptionist at the vet when I picked nexguard for my dog she said that is just an excuse for them to raise the price, they say unlimited but there is a catch STAY AWAY FROM TRUPANION LIKE THE PLAGUE!!!
Insurer: Trupanion Canada
By: Marie-Eve
Pet’s Best IS the best!
When I was researching insurance for my new dog a few years ago I decided to choose Pet’s Best and am so glad I did! I thought the coverage options I could choose to carry that could include more than the average services and reimbursement % were really affordable. When I had to use the insurance and needed to put in for a claim, I had to upload documentation to the company for reimbursement thru their app (which is awesome!) on my phone and found it to be a very easy process! The communication you receive from them lets you know what’s going on with your claim and where it stands from start to finish. You don’t have to remind yourself you need to look into it what’s going on which is so nice! I highly recommend Pet’s Best! This is my first time having pet insurance and I couldn’t be happier with this company!
Insurer: Pets Best
By: Kim
Check old injury
I was concerned. Gracie was showing signs of discomfort from her injury with the coyote attack. They saw her and let me know everything was fine. I submitted a claim for the visit and within 10 days I was reimbursement. I am so glad I purchased this policy. They've paid for her surgery and all her visits.
Took forever to get my documents looked at and approved.
I had to send my invoices about 4 times before they were looked at and approved. I would get an email back, several days later saying "something was wrong with the invoices" and they couldn't fix it right now.
Insurer: Pets Plus Us
By: Crystal
Latest 1 comments
I’ve been fighting for three months to get my claims, I has to resend the same info multiple times. Then I heard nothing. Contacted them and spoke to someone. He says all was fine and a check was on the way. 2 weeks later I was again asked for the same information I had submitted three times. And the next day they sent me an email waiting since I haven’t sent it, they closed my claim. I’m changing companies I’ve had awful service. I shouldn’t have to fight for something I’m paying g for. I will also be changing my house insurance from them after this experience.
Pets Best exceeded our expectations.
"I never paid any attention to stories about filing claims for pet insurance until I needed to use ours. Suddenly, my social media groups were filled with disappointed pet owners who had filed claims with other pet insurance companies and were denied for various reasons. Judging by others' experiences, I was sceptical that we would even get our claim partially paid. That wasn't the case with Pets Best. Within two weeks, I received an email telling me that my claim had been processed and a payment was on its way to my bank account. They paid exactly as the policy outlined. I always thought pet insurance was too expensive, but when we needed it for a very expensive emergency situation, I was thankful we had it. Thank you for exceeding our expectations. Luna's mom."
Pet insurance
I am very happy to have Pets Best for my pets. They have fast reasonable processing time and fhe reimbursement about was very good. I had remended Pets Best to my friends.
Horrible experience not just once but twice
MetLife pet insurance is a scam. I first had them in march of 2024 and filed my first claim taking my dog to check for ear infection but got denied because in Feb 2023 when spayed vet checked ears and needed cleaning wasn’t treated for infection in Feb but because had vet checked ears that was considered pre existing issue. I canceled policy however in August I signed back up . In April 2025 I took dog in the have ears checked and no infection just gave wash for ears but guess what it got denied saying pre existing condition dates back to 2024. I will never do business with MetLife and I suggest to anyone find another provider who cares and doesn’t deny for something that wasn’t diagnosed and then to deny a year later saying pre existing. Dogs get things like humans do we get ear infections etc but we don’t get denied by our insurance for something that wasn’t diagnosed a year ago as pre existing. Beware as I spoke to both representative and manager who told me I had to go through this appeal process and have my vet also write something. They are not helpful and manager I spoke to Dianna shouldn’t be a manager. I’m going with another provider who will care about my dog and the fact that I pay my bill monthly. Companies like met life shouldn’t be in pet insurance
Insurer: MetLife
By: Sharon
Pets Best is the best!
They always help make a trying time more bearable. With a quick review process, great communication, and clear explanation of determination.
Insurer: Pets Best
By: Michael
Easy and Quick Claims Process
My pets' veterinary claims are always processed timely by Pets Best. It takes a few minutes to file the claim online. Acknowledgement and feedback are provided quickly.
Thankful for Pets Best
I am so thankful I chose PetsBest for my dog. He has been having belly issues lately and it gave me such a peace of mind knowing I had Pets Best and could make the best decision for my dog without having to worry about money. Couldn’t recommend using Pets Best more!