Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets best Insurance
I couldn’t be more happy with my insurance for my little Maltese. I was pretty shocked when the insurance premium almost doubled, but my dog is sick and it’s not like I can drop the insurance. The claims process couldn’t be any simpler.
Very Dependable!
"I decided to get insurance for my senior dog Milo after finding out my other senior dog had cancer. He is now my last of the 3 dogs we had, and has been generally healthy most of his life since we rescued him. The claims I've submitted and were paid involved his preventatives and annual wellness visit at the vet. The Pets Best app was user friendly, so submitting claims were extremely easy. I received updates about my claim via email so I never had to wonder what came of it. This gave me an idea of how fast and dependable Pets Best was at insuring I was getting my money's worth, considering this is my first time getting pet health insurance!"
Smooth claim process
We have used PetsBest for my dog for almost 7 years. The claim process is very easy and explanations on the claim is clear as well. Definitely recommend the service.
Insurer: Pets Best
By: Teresa
Wouldn't have a pet without insuring it with Embrace
I have had wonderful experiences with them and have had them for over 10 years. I have never had an issue with any claims and submitting a claim is super easy. I have it set up so the refund goes directly into my checking and is there within days of submitting my claim. I tell everyone about Embrace. We were out to dinner with friends and I told the waitress who just got a new puppy to get Embrace. There will always be emergencies with pets. It's wonderful knowing Embrace has our backs.
The Best
"Having recently lost Hugo's brother, Doug, I was devastated when Hugo became ill. In something so difficult, Pets Best made the claim process so easy and really made a difference in my stress levels. I knew this was one thing I didn't have to worry about. Thank you."
Insurer: Pets Best
By: Amanda
Felix (and adopted parents) is a Fan of Pets Best
"It has been our pleasure to work with Pets Best for the past year on behalf of our Biewer Terrier, Felix, (now 15 months old). We signed on through our membership in the Military Officers of America Association. Felix has had some food allergy and GI inflammatory problems since last Fall and has had to be seen both by our regular veterinarian and some emergency veterinarians as well. We have submitted the respective claims to Pets Best and have been satisfied with the resultant decisions. Thank you, Pets Best !"
Excellent and Reliable Service !!!
I have no regrets about being a member of MetLife Pet Insurance. Filing a claim is incredibly easy. The customer service people are always there. The cost of the policy is fair compared to other policies and the reimbursement rate is very good. Our pup is part of the family so his health care mattered to us.
Insurer: MetLife
By: Clifford
Fraud
I received a renewal notice on February 24, 2024. I responded with; "Please cancel this policy at expiration on 4/30/2024". They didn't cancel the policy and debited my card for the premium. I forgot about and believed it was cancelled but they debited my card again for a 2025 premium. When I called to discuss, they said the renewal notice comes from a "do not reply" email address and they were sorry but couldn't help me. The email did not say "do not reply". I asked how I was supposed to know it was a do not reply email and the representative said she didn't know, but that's the way it is. THIS IS FRAUD and anyone working for this company should consider other employment with a company that is fair, honest and forthcoming. Many have trouble with claims and I can certainly understand why. This is a deceitful company!
Insurer: Fetch
By: Bruce
Excellent pet insurance
I am so glad that I chose healthy paws for my dogs insurance. My poor pup had cancer with 2 required surgeries. Thank goodness we had great insurance. Reimbursement is very fast and fair. This company goes above and beyond caring for their customers and pets! I highly recommend Healthy Paws insurance to everyone.
Quick and easy claims
My dog recently had to have eye surgery. The vet was able to put through the claim, and it was processed and approved very quickly - really helping to ease the stress of the situation. I was then able to submit supplemental claims for related vet visits prior to the surgery, and they were also approved quickly with no questions asked. Very satisfied with my first claim experience.
Insurer: Pets Plus Us
By: Ben