Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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The Best Pet Insurance Company
Pet’s Best Insurance is absolutely top notch from customer service to payments when submitted. Thank you Pets Best!!!
Filing Claims With Them is Like Herding Cats
Pets Best wants certain documentation in a certain way. Failure to provide it EXACTLY as the want it causes claim rejection. Yet their rejection comes without specific comments on how to correct whatever error they came up with. You get a list of possible things. Around and around it goes, weeks and weeks pass, email after email after email. Phone calls don't even resolve it. Finally, if you're lucky, you correctly guess what they want and eventually they process your claim. They eventually honor their contract but by then you've spent all your emotional capital. It's almost like a corporate strategy, but I'm sure no honest business would do such a thing.
Thankful
Very smooth process to file a claim and receive reimbursement in a timely fashion. I am so grateful Pets Best accommodated and supported us during such a stressful time with my cat's surgery.
LIFE SAVER
"When I first got my precious Pomeranian baby, Presleigh, I reviewed and researched SO many pet insurance companies. Out of all of the calls and questions I had, Pets Best's team was the most genuine and helpful. Thanks to their amazing coverage options, timely claims process, and turn around for reimbursement, I've been able to save my fur baby's life twice due to her autoimmune condition. Pet's Best is TRULY a blessing to our family. "
Pets Best always Amazing
From over 8k charge for emergency back surgery to his typical health issues, Pets Best has ALWAYS come through for us in a timely fashion. Very thankful for Pets Best!
Pets Best is Great
"I got Pets Best several months ago. One of my dogs recently suffered a bout of gastroenteritis and I spent several thousands of dollars at 2 vets to try and figure out what was wrong. Both vet offices sent the paperwork directly to Pets Best and I didn't need to do anything. My reimbursement came within 3 weeks. I could not be happier and I'm so glad that I chose this company!!"
LOVE
"I LOVE Pets Best, seriously I refer everyone I know to them. I have had several very large claims over the last few years (double ACL replacement on one dog, major liver surgery on another, & all 3 dogs being hospitalized for ingesting raisins), things that if I didn't have pet insurance I am not sure I would have been able to pay for and I am so so thankful that because of having Pets Best, I was able to say do whatever you have to, to save my babies. I have heard horror stories of other pet insurances denying claims or capping certain things at whatever amount. I haven't had that experience with Pets Best. I submit my claim, and within basically 2-3 weeks it is reviewed, paid and closed and the explanation of benefits is SO easy to understand. In addition to that special shoutout to CareCredit, because without them I don't know how I would've done it either. Pets Best lets you choose CareCredit for your reimbursement so they sent my claim paid amount right straight to my CareCredit card that I used so there is no hassle with it. Thank you thank you thank you!!"
Help In a Bad Luck Situation
"I'd only had my nearly 8-year-old rescue, Maya, for a couple of months when she began showing scary symptoms of an internal problem. After many expensive vet visits, cancer was discovered in multiple organs. Losing a great dog so quickly was awful! Getting substantial financial help from Pets Best made a horrible experience a bit easier to take. I found them to be a very good company to deal with."
Coverage
We adopted our fur baby in July 2024 and signed up for Pets Best immediately. It has been a game changer for us. Puppy had to have surgery at 8 months for a piece of cartilage stuck in his shoulder joint. Our coverage paid all but 10% for surgery, pre-op and post-op exams, and all of the medication he has needed for months. He is almost back to full use of his leg. We recommend Pets Best to all of our friends with pets and to those thinking of adopting.
Emergency visit
"My puppy broke her leg and had surgery to repair it. I submitted my claims hoping for anything that would help with the unexpected expense. The process was extremely simple, and I was satisfied with the outcome. "