Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,243 total
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Agent Todd Johnson is great!
The agent Todd Johnson was very informative, kind and patient. He helped us understand quotes, policies, etc.
Insurer: Nationwide
By: Crystal Lynn
You shorted me $116 on a claim
You shorted me $116 on a claim. Not trustworthy.
Insurer: MetLife
By: customer
Josh was super helpful and kind
Josh was super helpful and kind. I didn’t feel rushed and he answered my questions.
Insurer: Fetch Canada
By: Nk
so far so good - correction, EXCELLENT
Best -- they responded quickly to answer my questions when I needed to file a claim. They were supportive with my questions. Once I filed the claims, they reviewed them and sent me their determination within 2 days. BONUS -- the vet who answered my questions was the same person throughout my claim and understood how to work with me during the process. She was supportive, polite, kind and informative. Worst -- for non-insurance people like me, I did not know what all was covered. I mentioned irrelevant details on the claim that was used as a reason to decline coverage on one of my claims. Unknown -- I will be expecting insurance checks for the other claims that were partially covered in the next 10 days. I hope there are no delays. **** update -- I received the checks today! Great timing, fast turnaround. ****
Insurer: Prudent Pet
By: abredyyahoo.com
Claim nightmare
When submitting a first claim, Spot keeps insisting on requiring health records for our cat from 1/1/2024 to the present. This cat is a 14 month old rescue with no health history before 10/2025. We supplied all heath records we have from the rescue shelter and our new vet, but Spot refuses to process claim. We are now trying to cancel account with Spot and are running in to a new series of road blocks.
Insurer: Spot
By: Furious
Cancellation experience
They cancelled my policy due to “underwriting reasons” and I did not plan to renew and just ask for letter of experience since I am gonna apply to the other car insurance company. I paid the amount they told me and they said i need to wait for 24-48 hours for the transaction process and when I called again they said they are gonna email my insurance experience letter but still didn’t get anything. I called but I’ve been waiting for how many hours . Nobody is picking up the phone. This company sucks.
Insurer: Sonnet
By: Elizabith Deerio
The claims I submit are frequently…
The claims I submit are frequently denied and mislabeled as pre-existing conditions or under a different category such as “preventative care” so that they don’t have to be paid out. I have then had to submit appeals which further delay the process of reimbursement.
Insurer: MetLife
By: customer
Super Attentive
They have been super attentive with communicating the policy coverage. Easy and quick to file a claim
Insurer: MetLife
By: Raychel
Pet Insurance Online App
I tried filling out app online and couldn’t get all info entered for some reason. I called the number listed and Aileen was very helpful in completing my app and explaining coverage.
Insurer: Fetch
By: JustAnswer CustomerMarta
5 stars for efficient claim processing, coverage/reimbursement & friendly service always!
I give 5 stars for the efficient manner in which everything flows from submitting my claims to getting my correct claims covered as per my plan in a timely manner. Also the phone reps are ALWAYS super friendly AND HELPFUL!!! Appreciate that!
Insurer: MetLife
By: Cheryl Ion