Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Super Fast- Easy to Understand
Super easy claim process. Super fast payment processing. Great claim detail explaination. Highly recommended and very happy so far!!
Pets Best was the way to go
After reviewing all the insurance options for our dog, Duke, I am very pleased with the coverage and service from Pets Best. After a recent knee surgery, we were reimbursed for our expenses in about 2 weeks after the claim submission. The app is easy to use and makes it easy to check on claim status. I work in the (human) insurance industry , and can say this claim was paid quicker than most claims that come through our office.
Insurer: Pets Best
By: Amy
Pets Best Claims - Easy Peasy!
The Pets Best claims process is easy, efficient, and the underwriters process the claims swiftly when provided with the information they need. I recently signed up for auto-deposit, and the funds go right into my checking account. I can't ask for more than that! Everything is Easy Peasy!
Allergies
Potter had severe allergies and had impeccable care at Tampa bay veterinary hospital and great response from Pets Best ... highly recommended
Insurer: Pets Best
Veterinarian: Tampa Bay Veterinary Specialists & Emergency Care Center, A Thrive Pet Healthcare Partner
By: Kim
SASHA'S MOMMY
I'm extremely happy with pets best I've used them for Twin Rivers VCA for Red Bank animal hospital for cataract surgery and appointments for Garden State Veterinary Hospital in Eatontown New Jersey for Sasha's specialist and a lot of tests that had to be run I highly recommend pets best I've never had pet insurance until a year and a half ago and I'm truly 100% satisfied
When you need it it helps
My Experience with Metlife Pet Insurance was as follows: Easy claim submission, document uploads through the app or email and a quick review period. But if you are a first-time claim submitter, I will warn you about the SOAP NOTES HELL LOOP. You can submit everything, but if you don't submit soap notes and previous medical records for your pet's entire life, the claim will be delayed or denied. That part was frustrating, but after all documentation was sent in, my claim was approved and paid fast directly to my bank account.
Insurer: MetLife
By: R
Pets Best really are great
I have all three dogs insured with Pets Best. It's been nothing but great service. Everything is so hands off.. I just load the invoice and within a cpl weeks I have the funds deposited into my bank account. My dog had had four surgeries all covered by Pets Best with absolutely no push back.
Peace of Mind
I encourage anyone who has a pet to get health insurance for them. Having Healthy Paws for both of my furbabies, past and present, has been tremendously helpful in critical times. Just with any insurance, you never want to have to use it but when the time comes and it’s needed you will thank yourself for being able to take the best possible care of your pet as possible. The customer service is amazing and being reimbursed is hassle free and quick. There is no other pet insurance I would trust more. I’ve been with Healthy Paws for the past 15 years with no regrets. Also, I love how they check in on your furbabies to see how their progress is when they have been seeing the vet repeatedly. I’m grateful to have found such a wonderful company and group of people.
Insurer: Healthy Paws
By: Michele
Best Purchase for pet
I purchased Healthy Paws based on pamphlets from our Vet at his first exam. I have never had a claim denied ! They have paid promptly and even though the veterinarian fees are not covered nor vaccines, his medications and surgeries were paid promptly with no hassle! Two surgeries were over $5000 each. His meds are all covered which is great at $200 for some . Altogether, I would recommend Healthy Paws. You can pick your deductibles, copay’s according to your budget. They pay promptly and face it, things happen! I don’t know if I would have been able to afford this sweetheart of a dog his surgeries and meds without insurance
Insurer: Healthy Paws
By: Carol
Pets
This pet insurance is pretty good . The app is easy to use and they are very good at keeping you updated on your claim