Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
Other Categories
Quick authorization and payment.
Quick authorization and payment.
Insurer: Pumpkin
By: Susan
Used to be better, not great any longer
Pets best used to be decent insurance, I've had them for years. Recently however customer service has been unavailable, by phone only, taking over 30 minutes to contact someone who cant resolve your problem. The website has been down for months with no access through the app either. Account was locked don't an durable to fix through customer service. Unable to place claims, even though they deducted my premiums with no problem. Used to be a better service, very dissapointed .
Insurer: Pets Best
By: Jeanna
Pet insurance
Pets best has been absolutely amazing in covering our claims. My dog has an aggressive cancer and they have covered everything no questions asked. Honestly they will never know how much of a blessing they have been during such a terribly difficult time. The grief is unbearable at times but knowing they have been so good at covering everything he needs gives me peace of mind. Forever grateful for this company and the time they have given me with Brody!
I called to cancel my insurance as I…
I called to cancel my insurance as I felt I had a better offer at another insurance. The person I talked to, it felt like she was very irritated I was canceling and talked down to me about my decision. I wasn’t changing because of anything Nationwide did, I only initially chose nationwide because they were part of my employee benefits when I became an employee of my shelter (I had another company before them). But my shelter partnered with a different company that explained everything they offered, including a partner discount, (something nationwide never tried to explain until today, when I cancelled, and I was made to feel dumb for not knowing benefits that were never attempted to explain to me). I also don’t understand why my first cat was never given a “wellness plan” option, but my newest cat was, and his coverage with a wellness plan was cheaper than my other cat’s without wellness. But I was afraid asking that question on the phone with the representative would open up more judgement and condescension, instead of understanding and compassion. I was just ready at this point to get off the phone with this individual.
Insurer: Nationwide
By: Alan Samuelson
Joshua Sabado is very proficient in his…
Joshua Sabado is very proficient in his job. He explained everything to me so clearly that I didn’t have any questions whatsoever. He’s professional yet friendly. The whole process was seamless.
Insurer: Fetch
By: Girlie Cecilia Cabral-Martin
Pleasant and Positive
It was a pleasant and positive experience speaking to Rebecca about Prudent Pet Insurance.
Insurer: Prudent Pet
By: Dlcivisgmail.com
Great insurance company
It’s a great company, they have really good insurance for the pets and their costumer service is excellent
Insurer: Nationwide
By: Paola
I am leaving this review after months…
I am leaving this review after months of ongoing frustration and unresolved issues with Sonnet Insurance. My experience has been extremely disappointing and has resulted in significant financial harm due to what appears to be poor system design, lack of accountability, and inadequate customer support. The core issue began with Sonnet’s driving tracking application, which is required to participate in their usage-based or discount programs. The application completely stopped working on all of our phones at the same time. It would not track trips, would not record driving behavior, and was essentially unusable despite repeated attempts to troubleshoot. This was not user error, device incompatibility, or lack of effort on our part. The app simply failed. Because of this technical failure, we were unable to record any driving activity, and rather than addressing the problem or offering support, Sonnet abruptly unenrolled us from the program. There was no meaningful warning, no opportunity to resolve the issue, and no acknowledgment that the failure was caused by their technology. Once unenrolled, our insurance premiums increased dramatically. We were penalized financially for something completely outside of our control. This alone would be concerning, but it was only the beginning of the problems. On top of the app failure, Sonnet’s system repeatedly mishandles driver information. Every driver on our policy has completed certified driving training, yet every time this information is entered or corrected, it reverts back to “No.” This is not a one-time glitch. It happens consistently and has never been permanently fixed. Driving training is supposed to reduce premiums, yet Sonnet’s system continuously overwrites accurate information, effectively denying discounts we are clearly entitled to. As a result of these compounded errors, our insurance costs have nearly doubled in just two years. We went from paying approximately $568 for two vehicles to almost $1,000 for coverage on a 2017 Toyota Corolla and a 2025 Hyundai. There has been no reasonable explanation for this increase, especially considering our driving history, completed training, and compliance with all program requirements. This level of increase is excessive, unjustified, and financially damaging. It feels less like legitimate underwriting and more like the result of broken systems and administrative incompetence. What makes this experience even worse is the lack of accountability. Instead of acknowledging system failures, the burden is placed entirely on the customer. You are expected to absorb higher premiums caused by app malfunctions, incorrect data, and program unenrollment that you did not cause. This raises serious concerns about how Sonnet manages customer data, applies discounts, and determines pricing. When technology fails, there appears to be no safety net or fair process to protect the customer. Overall, this has been one of the most frustrating insurance experiences I have ever had. Insurance is supposed to provide stability and predictability, not sudden and unexplained financial shocks caused by internal errors. Sonnet’s reliance on poorly functioning technology, combined with inaccurate data handling and a lack of meaningful resolution, makes it very difficult to trust them as an insurer. I would strongly caution anyone considering Sonnet to think carefully before enrolling in any program that relies on their app or automated systems, as you may end up paying significantly more through no fault of your own. Based on my experience, I cannot recommend Sonnet Insurance. Until they address these systemic issues and take responsibility for correcting errors that harm customers, I believe consumers are better served looking elsewhere.
Insurer: Sonnet
By: Ammanoel
Healthy Paws has been such a relief…
Healthy Paws has been such a relief during a really stressful time with my dog, Dani. Their system is incredibly easy to use, and they paid for a large portion of her most recent illness, which took a huge weight off my shoulders. Vet visits are already emotionally draining — having an insurance company that actually comes through and doesn’t make the process difficult makes a world of difference. I’m truly thankful for the support and peace of mind Healthy Paws provides.
Insurer: Healthy Paws
By: Kerry Quinn
Love the service
Love the service they always take care of my cats.
Insurer: MetLife
By: Christina Steilen