Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I normally don’t leave negative…
I normally don’t leave negative reviews, but my pup had surgery about a month ago to remove a growing mass that thankfully turned out to be benign. The surgery was quite expensive, so I used the portal to file a claim. Unfortunately, the claim was denied because during our waiting period over a year ago we noted that our pup had a cyst on top of the skin (similar to a pimple) in the general area, but not the same area of the growth that later developed below the skin a year later. I’ve tried explaining multiple times that this is not the same issue that was originally noted in the chart, but I haven’t had any success getting that across. Prudent Health did open a dispute on the claim and reached out to our vet about a week ago, but there haven’t been any updates since. When I contacted my vet, they said they didn’t appear to have received the documents (or they may have been deleted accidentally), so I asked Prudent Health to resend them. I’ve reached out again to request that the additional document request be resent, but this whole process has been a nightmare and has created a lot of administrative burden. I do want to point out that the representatives I spoke with were very friendly and seemed genuinely empathetic and understanding, which is why I still gave two stars. However, the overall experience reminds me of insurance practices from when preexisting conditions weren’t covered and insurance companies used whatever pretext possible to deny the claims. I’m not saying that’s what’s happening here but eerily reminiscent. I’m hoping this is just an administrative oversight and that it gets resolved soon.
Insurer: Prudent Pet
By: Onyx Mosleh
Clean office
Clean office, very attentive to your questions and great customer service, made my baby comfortable
Insurer: Spot
By: Snuggles
Crazy Reason for Denial
I waited more than an hour on the phone to contest my claim that my dog's mass was a pre-existing condition. His waiting period ended on November 20th 2025. I saw the vet on February 19th because a small bump on his leg had started to turn scabby over the past few weeks. Told the vet during the visit that I had first seen the bump "maybe a couple months ago?" They denied it based on that claim- because "a couple months ago" would technically have been ONE DAY before the waiting period. Nevermind that it didn't start getting scabby until a few weeks ago. What a scam.
Insurer: Pets Best
By: Sarah Griffiths
Outstanding customer service
Agent was very knowledgeable and provided amazing customer service.
Insurer: Nationwide
By: Krysta
Filing claims and getting reimbursed is…
Filing claims and getting reimbursed is so quick and easy
Insurer: Trupanion
By: Karen
Agent willing to help and treat me as a…
Agent willing to help and treat me as a person.
Insurer: Nationwide
By: Isabel
Don't buy insurance from this company
Don't buy insurance from this company; they're thieves. They never mentioned co-pays, they charge co-pays on everything. Besides that, they find ways to avoid paying, and when they do pay, it takes more than a month. Their customer service is awful. I'll never use this company of thieves and scammers again.
Insurer: Pets Best
By: Francisco Vasquez
Great service
Great service, the pumpkin now works as they state it does. The process makes it much less painful to get the help your family dog needs ! Highly recommend this pet insurance ! My French Bulldogs are all covered by Pumpkin Care Insurance
Insurer: Pumpkin
By: Lesley