Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great experience
Great experience. Everything done just as stated. Very glad we signed up.
Insurer: Fetch
By: Michele
I have had wonderful experience with…
I have had wonderful experience with pumpkin. you make it easy to file a claim on my 2 fur babies. Response is quick and funds refunded in a quick and timely manner. Thank you for taking protection for my fur babies so I can provide them the best care
Insurer: Pumpkin
By: Yolanda
Pumpkin Pet Insurance offers reliable…
Pumpkin Pet Insurance offers reliable coverage and flexible plans that help pet owners feel confident about their pets’ healthcare. Their straightforward claims process and strong customer support make it a great choice for protecting your furry family members.
Insurer: Pumpkin
By: Ken machui
Questionable business practices
Pets Plus Us was unresponsive to repeated requests for a basic clarification: what, exactly, they consider “pre-existing conditions” under my dog’s new policy. They have full access to the veterinary records, yet refused to specify which conditions they believe are excluded. After a letter of complaint to the Ombudsman at Northbridge, the parent company, forced a response, apparently I should keep paying a sizeable monthly premium and only find out whether my dog is actually covered for a treatment if or when I file a claim. That's not insurance, it'a game of roulette! There is no ambiguity when they debit my credit card each month, but when it comes to defining coverage, the company suddenly becomes vague. Asking customers to pay while withholding clear information about exclusions is reprehensible and feels like a sleazy way of doing business. A company that cannot clearly explain what it will cover does not inspire confidence or deserve any customer’s trust. Potential amd existing customers, please take note!
Insurer: Pets Plus Us
By: DJ
Called Embrace for help understanding…
Called Embrace for help understanding my cat's benefits—two wonderful reps patiently explained everything. Made my decision so much easier. Never had a problem with them. Great company!
Insurer: Embrace
By: Antonio Conover
Reliable and efficient
Reliable and efficient. Your system and especially your live staff made a stressful time more manageable. I had absolutely no worries and no extra fuss arranging payment for life saving surgery for my Olli.
Insurer: Trupanion
By: Kevin
Amanda Mello: A rare find.
I have rarely encountered an agent as helpful and cooperative as Amanda Mello. Amanda was extremely proactive and expert while reviewing my policy and recommending changes that would benefit me and my pet considerably going forward. She was patient and extremely friendly. I could not recommend her more favorably. In my opinion, she deserves a raise.
Insurer: Fetch
By: Daniel Foucheaux
very easy process online and helpful…
very easy process online and helpful staff
Insurer: Sonnet
By: cindy
Healthy Paws is an amazing company!
Healthy Paws is an amazing company. Every claim I submit is handled within 2 days, and every explanation (EOB) is clear and accurate. Unfortunately, my pets have had some pretty severe illnesses, and nothing is ever questioned. They are very fair, and I cannot imagine making care decisions without Healthy Paws.
Insurer: Healthy Paws
By: Carol Christ
MetLife Pet Insurance Improper Claim Denial
I was just on the phone with one of their senior agents, Sue Ann. This is the fifth time I am calling on a claim that was originally submitted on 1/30/2026. After five weeks, they denied payment on an entirely legitimate claim totaling $2559.51 related to emergency pet care that was required as a result of a diagnosis of acute hemorrhagic gastroenteritis (HGE), the symptoms of which include extensive blood in the pet's stool. I am awaiting a call from Christi, who I was told would be calling me in 1-5 days. It is my sincere hope that your pets receive better care than this. The reason provided for denial of the claim was a clinical note referencing loose stool. Our dog is now more than 2.5 years old. Are they suggesting that her loose stool has finally caught up to her and that this condition could not have been brought on by perhaps one of a hundred other issues including something as simple as digestion of a stick? I understand that they are in the business of collecting premiums and not paying claims by erecting hurdles that they know a significant percentage of insured parties will not pursue (I'm not that guy), but this is absurd and a flagrant violation of the pact they have between pet owners and the company. Shame on the CEO Brian Jorgensen for fostering this type of culture. They will be hearing from me, consistently.
Insurer: MetLife
By: Seth J. Turok